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Solved

Can't Format Using SuperDrive

Posted on 2013-01-08
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575 Views
Last Modified: 2013-01-09
I have a MacBook Pro on Mountain Lion and when I insert a DVD or CD I can't get it to show in the Disk Utility window. All it shows is SuperDrive.

I have tried this on a brand new CD and it still does the same thing.

Thanks,

Randal
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Question by:sharingsunshine
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8 Comments
 
LVL 53

Expert Comment

by:strung
ID: 38755323
Are these rewritable CD's and DVD's that you are inserting?
Will video or audio CD's and DVD's play?
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LVL 53

Expert Comment

by:strung
ID: 38755332
Make sure you are using rewritable media supported by Apple. See: http://support.apple.com/kb/TA25575
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Author Comment

by:sharingsunshine
ID: 38755503
yes, the CD and DVD's do play.  We are using the same media we have used for a few years on this system and our other Apple.  Yes, they are rewriteable DVD's.  Don't need to format the CD's.

I haven't tried the superdrive until after I had the ML update.  Could that be affecting it?
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LVL 53

Expert Comment

by:strung
ID: 38755607
Try resetting the PRAM by cold booting while holding down the command-option-p-r key combination until you hear the startup chime a third time.
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Author Comment

by:sharingsunshine
ID: 38757319
I did the PRAM reset but there is no change.
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LVL 53

Expert Comment

by:strung
ID: 38757560
I am about out of ideas. Maybe the write laser in the Superdrive has died.
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Author Comment

by:sharingsunshine
ID: 38759214
I can burn photos to the disk thru iPhoto so don't think the write laser is broken.

I want to find out an answer since I can't get a definitive guide on the net.  When a disk is in the superdrive and disk utility is open should their be a device and volume icon on a -RW media?  My system only shows the device icon labeled superdrive.

If it should have both then my superdrive has a problem.  If only the device icon then it seems it is doing what it should do.  When I insert a thumbdrive I get both device and volume icons so that is why I thought it wasn't working correctly.
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Accepted Solution

by:
strung earned 500 total points
ID: 38759479
Attached is a screen shot of what DU looks like when I have a re-writable CD-RW in my Superdrive.
Screen-Shot-2013-01-09-at-11.12..pdf
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