Solved

HP LJ 2420dn 13.20.00 error paper jam inside rear door

Posted on 2013-01-08
7
4,085 Views
Last Modified: 2013-01-13
HI,

Could you please help on the above error?

I tired to clean the rollers, dusted off the printer, reseat the fuser and still get this error.
The printer belongs to a client of mine. He put a new toner in and the erro come up. even when he puts the old toner back in the error remains !

I am leaning towards repalcing the fuser.

Your thoughts?
0
Comment
Question by:Remap
  • 4
  • 3
7 Comments
 
LVL 4

Expert Comment

by:AllTrip
Comment Utility
Sounds like the sensor located on the fuser either is not working right or has paper in it in the front where you can't see. My suggestion would be to take a flashlight and try to really look to the fuser end from the front (remove the cartridge and try to look back). With these errors, I generally have to remove the fuser from the back and pull the paper out. For some reason that paper is getting stuck. The last repair call I did on this error was due to someone printing labels.
0
 
LVL 4

Accepted Solution

by:
AllTrip earned 500 total points
Comment Utility
Typically if there is no paper jam but the printer thinks there is, it's the sensor.  If there is in fact paper getting jammed at the rear of the printer, it is caused by a bad fuser unit.  Replacing the fuser will fix the latter.
0
 

Author Comment

by:Remap
Comment Utility
There is no actually paper stuck.

I did remove the fuser, blew with the compressed air. Looked arounf it and inside the printer. Could find anything suspicious.
Where actually is the sensor on the fuser?

It would be strange as the error came after replacing the toner.
0
Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

 

Author Comment

by:Remap
Comment Utility
The motor of the printer does not even work. If there was a sensor I beleive the motor would work.
0
 
LVL 4

Expert Comment

by:AllTrip
Comment Utility
If the motor of your printer isn't working you might want to consider a replacement.  The cost to replace the motor of that model printer costs more than that printer is worth.  I've survived several of these type printers and that error message usually is the sensor.  Printer won't ever attempt to print because it thinks there is a jam in the rear.  You can get a nice refurbished HP LJ 2015 on Amazon for under $100
0
 

Author Comment

by:Remap
Comment Utility
So you suggest to replace the motor? By saying this do you mean the fuser?
0
 
LVL 4

Expert Comment

by:AllTrip
Comment Utility
If the paper is getting physically jammed in the back of thevprinter then yes you have a bad fuser
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Network printer restriction 7 90
Certain printers randomly go offline 15 74
Printing problem 2 72
0ffice 2016 not printing 6 71
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now