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Unable to open MS Office Click-2-run error

Posted on 2013-01-08
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Last Modified: 2013-01-11
When I attempt to open any MS Office 2010 application I get a dialogue box saying: "Click-2-run configuration error" and nothing opens. I have tried system restore back to 2 points in time before the error began to occur with no success, I noticed a 'Q' drive called "Microsoft click to run drive (protected)" and I cannot expand, change ownership, or see anything about this virtual drive.
 You help is as always deeply appreciate.
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Question by:Dr-Axe
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5 Comments
 
LVL 10

Expert Comment

by:aboo_s
ID: 38756221
Try this solution from the microsoft community post:

1.) Create an alternate User Account on the computer.
2.) Restart the computer and Login to the new user account.
3.) Open the Microsoft Office Starter from "All Programs"
4.) Click on Word or Excel
5.) The program should start loading all files needed from the Microsoft server.
6.) Once all files are loaded, you should be able to access your Microsoft Office Starter Programs. (Open and confirm.)
7.) "Switch User" to your ORIGINAL ACCOUNT
8.) Click one of the Microsoft Office Starter programs and hopefully it will start working.
9.) NOTE: I have not yet deleted the new user account, so results may vary.
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Author Comment

by:Dr-Axe
ID: 38762787
Thank-you for your answer. What I wound up doing is using a remove tool which removed the 'click-2-run drive, and the software, then I made the client purchase MS office Home & Business from the Microsoft store and installed that.
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Author Comment

by:Dr-Axe
ID: 38768307
I've requested that this question be closed as follows:

Accepted answer: 0 points for Dr-Axe's comment #a38762787

for the following reason:

I did not want to create another user account, the click-2-run drive was creepy, and I had to get the client up and running
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LVL 10

Expert Comment

by:aboo_s
ID: 38765823
Well if everybody's happy then good it is.
Anyway did you try my suggested solution? Just to know!
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LVL 10

Accepted Solution

by:
aboo_s earned 1500 total points
ID: 38765831
Dr-Axe didn't use my solution, although it would have most likely worked.
He stated that the reason for that was not the solution it's self.
So I suggest the solution to be adopted as the right answer!
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