Solved

Unable to open MS Office Click-2-run error

Posted on 2013-01-08
5
669 Views
Last Modified: 2013-01-11
When I attempt to open any MS Office 2010 application I get a dialogue box saying: "Click-2-run configuration error" and nothing opens. I have tried system restore back to 2 points in time before the error began to occur with no success, I noticed a 'Q' drive called "Microsoft click to run drive (protected)" and I cannot expand, change ownership, or see anything about this virtual drive.
 You help is as always deeply appreciate.
0
Comment
Question by:Dr-Axe
  • 3
  • 2
5 Comments
 
LVL 10

Expert Comment

by:aboo_s
Comment Utility
Try this solution from the microsoft community post:

1.) Create an alternate User Account on the computer.
2.) Restart the computer and Login to the new user account.
3.) Open the Microsoft Office Starter from "All Programs"
4.) Click on Word or Excel
5.) The program should start loading all files needed from the Microsoft server.
6.) Once all files are loaded, you should be able to access your Microsoft Office Starter Programs. (Open and confirm.)
7.) "Switch User" to your ORIGINAL ACCOUNT
8.) Click one of the Microsoft Office Starter programs and hopefully it will start working.
9.) NOTE: I have not yet deleted the new user account, so results may vary.
0
 

Author Comment

by:Dr-Axe
Comment Utility
Thank-you for your answer. What I wound up doing is using a remove tool which removed the 'click-2-run drive, and the software, then I made the client purchase MS office Home & Business from the Microsoft store and installed that.
0
 

Author Comment

by:Dr-Axe
Comment Utility
I've requested that this question be closed as follows:

Accepted answer: 0 points for Dr-Axe's comment #a38762787

for the following reason:

I did not want to create another user account, the click-2-run drive was creepy, and I had to get the client up and running
0
 
LVL 10

Expert Comment

by:aboo_s
Comment Utility
Well if everybody's happy then good it is.
Anyway did you try my suggested solution? Just to know!
0
 
LVL 10

Accepted Solution

by:
aboo_s earned 500 total points
Comment Utility
Dr-Axe didn't use my solution, although it would have most likely worked.
He stated that the reason for that was not the solution it's self.
So I suggest the solution to be adopted as the right answer!
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

Have you ever had the experience that you had to follow 10 steps over and over again every time when you need to nicely forward an important email to your manager? Fear no more! With the help of the Quick Steps feature in Outlook 2010, your old chor…
How many times recently have you prepared a presentation or emailed a document to a client and you have found that they have older versions of MS Office and they can not open the file you have prepared.  Although most visitors to this site are exper…
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now