Need Communications Tool in IT Department
Posted on 2013-01-08
It's the age old problem. We support a group of clients as SMEs for an application. We get support tickets, calls and emails when the application is not functioning correctly. So we work and troubleshoot, only to find that application development group has made changes, but failed to notify us.
Is there a tool available that developers etc. can use to painlessly let us know when changes are made?