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Unknown Apple IDs prompted on iPad 3

Posted on 2013-01-08
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Last Modified: 2013-07-22
My client recently purchased an iPad v3 and to set it up, restored their iPad v2's configuration from their iCloud backup. All appears to be working except:

At random times during the day, or when they attempt to purchase or update apps from the App Store, they get no less than 10 prompts to login with 10 different Apple IDs the user has never seen before.

One of them, willsalovitch@gmail.com was seen in a similar context by another iTunes Store user, two years ago.

Not sure what we're dealing with here, if it's a bug or a hack. Other mystery Apple IDs we're seeing include mitchell@abergel.com, paulessrig@gmail.com, and bananabraniac@aol.com.

Any input or experience would be appreciated -
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Question by:RobertAtFox
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LVL 53

Expert Comment

by:strung
ID: 38756592
If I were you, I would call Apple and ask for assistance. This sounds very peculiar.
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Author Comment

by:RobertAtFox
ID: 38756612
Strung -

I agree and I have a call in with their Joint Venture team.

I'm hoping others at E-E may have seen this, that at least a couple of others out there have seen these email addresses/Apple IDs makes me hope I can gather more evidence for Apple to analyze.

Thanks!
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by:strung
ID: 38756637
I haven't seen this and can't find reports from anyone else who has by means of a cursory googling.
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LVL 53

Expert Comment

by:strung
ID: 38756673
Please let us know Apple's response.
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by:Iphonehelper
ID: 38756758
was the iPad 2 jailbroken???
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Author Comment

by:RobertAtFox
ID: 38756805
Strung - will do!

Iphonehelper - let me check. Also I'm going to d/l the config onto another iPad 2 and see if I can replicate the issue.
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Expert Comment

by:akahan
ID: 38757577
Does the user have music, apps or video on the iPad that was perhaps downloaded less than "legitimately" or gotten from friends (via email, or copied from someone else's hard drive)?  The email addresses are perhaps the addresses/iTunes accounts of the original purchasers of the music (from a time before Apple did away with DRM), and the iPad would need you to enter their iTunes store passwords to authorize playing the music.

I would bet that if you delete all the music from the device, you'll stop getting these prompts.
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Author Comment

by:RobertAtFox
ID: 38759540
Akahan,

Thanks! - we did examine / explore that possibility. None of the email addresses belong to any of his friends, family, or anyone else with access to the iPad - that's one thing that makes it so unnerving. However, we are working with Apple and one possibility is that his apps are somehow damaged/corrupted and link now in error to other users - so we're trying the approach you mentioned, now.
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Expert Comment

by:akahan
ID: 38759671
The addreses may well not belong to his friends.  They may belong to whoever his friend got the music from...or whoever THEY got it from...or whoever THEY got it from.   It could be a friend of a friend of a friend, or even someone who uploaded the music to a "sharing" site, and has no connection with anyone your iPad's owner knows.

Music has a way of passing through many hands on its way to its destination these days...

Anyway, my money is still on: delete all the music/video content, and you'll stop seeing the messages...
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Expert Comment

by:Iphonehelper
ID: 38759700
I agree with akahan
But if the ipad 2 was jailbroken then it might also be from having eligible apps on it
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Accepted Solution

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RobertAtFox earned 0 total points
ID: 39113947
After much discussion with our corporate team at Apple, it appears it was some sort of corruption on the iPad. They begrudgingly admitted to seeing this issue on a few other iPads and the only solution was to wipe and restore; these popups amounted to 'false positives' that were caused by damaged info on my execs iPad.
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Author Closing Comment

by:RobertAtFox
ID: 39345342
Accepting own comment because Apple enterprise support admitted that there was some kind of corruption in the iPad's OS that caused it to randomly attempt authentication to random Apple IDs. An obscure issue but it has happened to other iPad customers.
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