I recently build a new virtual machine to use as a terminal server, (for the accountancy firm). Everything seemed to work perfectly till I deployed it. It crashed as soon as a few users logged in and started working. When I asked, most of the users couldn't tell me what they were doing. But those who could said they were typing in Word, Excel or Outlook. One was using a superannuation program.
Checking the logs, and from what I've seen when I've been able to catch the console during a crash, it's always the same stop error with the same reference to Win32k.sys. Unfortunately, that appears to be a generic "oops, something broke".
I've spent 5 nights working till after midnight trying to figure out what's happening. So far I have no real clues. And I feel I'm missing something obvious.
So, can anyone suggest things to look at please? Hopefully it's something really stupid I've missed, and I can fix it quickly. But I'm willing to check anything you guys suggest.