Solved

Word 2010 tabs missing after 'merge to new document' process

Posted on 2013-01-09
3
390 Views
Last Modified: 2013-01-13
I have an Access system that opens a Word doc (a mail merged document to a preset .mdb table).  The word doc is a Word 2003 .doc file.  When the document opens, part of the process does a 'merge to new document' so the user is left with 'Form Letters 1' with the information required.  This is in use by over 200 users in 50 different companies and only one has the following problem.

The resultant 'Form Letters 1' document does not have any tabs.  That area of Word is not there so you cannot get to the 'Minimize or Maximize' ribbon command or get to 'File', 'Options' etc.  It is not in full screen view as it remains in page layout view, the rulers are visible as the first thing underneath the outer Word border holding the file name, and it appears to be in what would be expected of the page layout view, minus the tabs.

Shortcut keys do not work in this view so I cannot bring up the view menu or switch views.
0
Comment
Question by:Paul-bbc
  • 2
3 Comments
 
LVL 76

Accepted Solution

by:
GrahamSkan earned 500 total points
Comment Utility
Microsoft has some general recommendations to troubleshoot individual Word installations misoperating.

In order, they are:

1.      Delete the Word Data registry subkey
2.      Delete the Word Options registry key
3.      Rename the Normal.dot or Normal.dotm global template file
4.      Disable the Startup folder add-ins
5.      Delete the COM add-ins registry keys
6.      Determine which COM add-in program is causing the problem

More details and an automatic 'Fixit' are here:
http://support.microsoft.com/kb/825765
0
 

Author Closing Comment

by:Paul-bbc
Comment Utility
It was steps 4, 5 and 6 that solved the problem.  This user had a bespoke Word COM add-in that had become corrupted.  Disabling it solved the problem initially.  After reinstall of add-in it still worked OK.
0
 
LVL 76

Expert Comment

by:GrahamSkan
Comment Utility
Thanks for letting us know what the fix was. That could be useful to someone else who has a similar problem.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Do you ever need to create a 20 page Word document for some testing purpose? Are you tired of copying & pasting old boring "lorem ipsum" text over and over again, increasing font size and line space in order to make the document 20+ pages long? Look…
Like many others, we try and discourage users from printing documents unnecessarily and instead send or share them electronically. However, this doesn't always work and documents are still printed. With this simple solution, if the user tries to …
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now