Solved

Unable to launch any citrix applications

Posted on 2013-01-09
5
867 Views
Last Modified: 2013-01-10
Hi,

My users are unable to launch Citrix applications. We are using Web Interface 5.4.0.59 along with Secure Gateway. These users are running citrix applications for the first time and they are behind proxy.

They are getting SSL error (attached here is the screen shot).

Please help!!!
SSL-Problem.JPG
0
Comment
Question by:bubaibhatta
5 Comments
 
LVL 25

Expert Comment

by:Tony1044
ID: 38758583
New install or previously working?

What version of XenApp and CSG are you utilising?

Any logs on the WI server giving any clue?
0
 
LVL 9

Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 38758861
0
 

Author Comment

by:bubaibhatta
ID: 38761624
hi,
Its actually an old installation and its working at all other places. The problem came at a new network which we are adding to our business.
In this network they are using proxy and naturally behind the firewall.
0
 
LVL 24

Accepted Solution

by:
Sekar Chinnakannu earned 250 total points
ID: 38761711
ok then please check network team and confirm that they have enabled the route from new network to citrix servers. Also make sure with the citrix ports too.
0
 
LVL 23

Assisted Solution

by:Ayman Bakr
Ayman Bakr earned 250 total points
ID: 38761945
If you are using the default SSL port for connection to CSG 443; then ensure that this port is enabled on the firewall.

Also check this thread for troubleshooting steps:

http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/Citrix/Q_27852127.html
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix policies are the most efficient method to configure and tune XenDesktop environments, allowing organizations to control connection, security and bandwidth settings based on various combinations of users, devices or connection types.  Citrix …
#Citrix #POC #XenDesktop #vCenter #VMware #ESX
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now