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win7pro revert to earlier

I have a problem with Quickbooks and was thinking I would try to revert to an earlier version of my OS. Would that possibly fix or avoid the launch problem I have with QB? Other than QB having a dll error, my system seems fine. How do I revert to the 1/2/13 system state? Also, does that cause my saved files in documents and desktop, etc, to go away?

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PaulNSW

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Tony Giangreco

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wfcrr

ASKER

how reliable is this and how likely/unlikely to cause other issues? Not sure how else to ask this, but, bottomline, will doing this cause a host of other issues or has this been pretty reliable in Win7Pro? Meaning, Vista and other MS OS's in past have been notorious for a solution bringing many new and stupid issues with them. That is what I am asking, once I do the restore will I likely have no other new issues related only the the restore process itself, and, if I want to "go back" to the current state, is that easy and reliable or a crap shoot?

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John

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ded9

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wfcrr

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Want to restore Win7Pro to an earlier state, maybe? It was frozen when I came in this morning, so I did a hard reboot. Once up, I restarted, as it had said it was finishing updates....I do not remember installing updates, so it must have automatically updated when I left it up last night? Anyway, once I did the second reboot, was working as usual and when I tried to launch QB Po 2008, it gave an error code 00000 38997

QBWINDLL.c (308) : MESSAGE: Wed Jan 09 09:25:57 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (308) : MESSAGE: Wed Jan 09 09:25:57 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (308) : MESSAGE: Wed Jan 09 09:25:57 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (116) : CHECKPOINT: Wed Jan 09 09:25:57 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle..QBWINDLL.c (147) : CHECKPOINT: Wed Jan 09 09:25:57 CQBWinApp::InitInstance completed..QBW.c (235) : CHECKPOINT: Wed Jan 09 09:25:57 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)..QBW.c (239) : CHECKPOINT: Wed Jan 09 09:25:57 Operations Started..QBW.c (445) : CHECKPOINT: Wed Jan 09 09:25:57 Calling MauiMain for further initialization..LicenseUtility.cpp (961) : CHECKPOINT: Wed Jan 09 09:25:57 Initializing QBLicense Adapter for version 18 and flavor pro, which will initialize .NET EC if in Handshake Mode..LicenseUtility.cpp (976) : MESSAGE: Wed Jan 09 09:25:57 LVL_FATAL_ERROR--QuickBooks has .encountered a problem. Close all open applications and restart QuickBooks. If the problem persists, insert the QuickBooks CD into your computer and then reinstall the software. If you encounter the problem again, contact Technical Support....

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John

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wfcrr

ASKER

Ok, did the restore and all seems fine, but, QB still having trouble, so thinking I will just upgrade it. I have a couple more questions before closing this. Will the updates to windows automatically download and continue, or do I need to do something special to make sure updates continue? I notice a few just installed and restarted my machine a moment ago. So, I guess that answers the question?

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Tony Giangreco

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Tony Giangreco

After you upgrade QB, then you should be able to apply those auto update settings again or just run Windows Update.