Exchange 2010 Outlook password changes & iphones
Posted on 2013-01-09
Have approx 200 iphone / ipad devices that are currently connecting through our exchange servers. We have exchange 2010, and created some policies for users to set certain security for devices. Mainly the policy makes them set a screen lock and gives us the ability to do a basic remote wipe (not fool proof) via activesync.
The issue is that we require users to change their passwords every 90 days. So, when a user logs into a computer they get the prompt and change their password. That same user may have 2 or 3 other apple devices thru which they get their email. So, it seems as though once they change on the pc, they will get that annoying popup and it doesnt seem to "take" their new password so the either end up locking out their account or having to hit cancel a bunch of times to get to the settings --> email ect .. and manually change their password there.
The only other "work around" i have found has been retraining the user to put everything in airplane mode to head off the lockout. Then one by one, go in fix the password and turn the airplane mode off.
The question is - is this just a bug with apple devices not playing nice with Exchange?
Is there no way to have the password pass thru when its update via the pc over to the mobile devices ? I was a BES / blackberry person before and i know its a different setup but never had so many issues with passwords.
I didnt know if there was a way to push the update password out to the mobile devices so that they are not constantly having to update their passwords on their mulitple mobile devices ?