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Exchange 2010 Outlook password changes & iphones

Posted on 2013-01-09
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Last Modified: 2014-12-24
Hi
Have approx 200 iphone / ipad devices that are currently connecting through our exchange servers.  We have exchange 2010, and created some policies for users to set certain security for devices.  Mainly the policy makes them set a screen lock and gives us the ability to do a basic remote wipe (not fool proof) via activesync.
The issue is that we require users to change their passwords every 90 days.  So, when a user logs into a computer they get the prompt and change their password.  That same user may have 2 or 3 other apple devices thru which they get their email.  So, it seems as though once they change on the pc, they will get that annoying popup and it doesnt seem to "take" their new password so the either end up locking out their account or having to hit cancel a bunch of times to get to the settings --> email ect .. and manually change their password there.
The only other "work around" i have found has been retraining the user to put everything in airplane mode to head off the lockout.  Then one by one, go in fix the password and turn the airplane mode off.  
The question is - is this just a bug with apple devices not playing nice with Exchange?
Is there no way to have the password pass thru when its update via the pc over to the mobile devices ?  I was a BES / blackberry person before and i know its a different setup but never had so many issues with passwords.  
I didnt know if there was a way to push the update password out to the mobile devices so that they are not constantly having to update their passwords on their mulitple mobile devices ?
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Question by:dmccormi35
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thomasdavis earned 2000 total points
ID: 38758768
Should be the same with android phones also.  The only thing the phone does is store that specific username and password in the phone settings and everytime a user would select the app it uses the saved settings in the phone to then sync up new emails from that account. If the username and password are correct new email populate, if they are not they receive an error or prompted for a new username and password.  The reason they get so many prompts is because the phone is set to auto push messages every so often, if the username and password are wrong then you see the problem you were talking about above.  In otherwords no when they change the email password on the pc or exchange account they will have to put the new password in settings on the phone also.
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by:dmccormi35
ID: 38759497
Ok - so there is no solution to pass thru to the iphone the updated exchange password information - would I be correct in saying that ?
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