Solved

How to troubleshoot when laptop hangs without BSOD

Posted on 2013-01-09
7
457 Views
Last Modified: 2016-02-25
Hi there

One of my users laptop (Lenovo T410i) is frequently experiencing freezes and hangs to the point where it requires a Hard Reboot on the on/off-button.

But there are no discernible information related to this in the Eventlog and since this is not a BSOD there is no minidump to check through.

It's starting to feel like a hardware issue, but we have removed one of the 4GB modules  without any impact in stability. The machine is equipped with an SSD drive and is furthermore encrypted with Sophos SafeGuard.

I have run System Update from Lenovo and so far updated the Power Manager, the Power Manager Driver, the NIC driver and updated the BIOS - None of which seems to have worked.

Do you have any suggestions on where to go from here to troubleshoot the issue?
0
Comment
Question by:Panthom
  • 3
  • 2
  • 2
7 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Most of the drivers you mentioned do not affect the SSD drive. Get a bootable CD (Ultimate Boot CD) and start the computer with the Boot CD (you will need a DVD drive). Let it run this way for a period of time and see if it crashes the same way.

If not, it could be a drive problem. You could check the website for the manufacturer of the SSD drive and see if they have any test tools.

.... Thinkpads_User
0
 

Author Comment

by:Panthom
Comment Utility
I was not trying to imply that I expected there to be an issue with the SSD and perhaps I should not have let slip that I was starting to think in terms of Hardware error.

But I guess what I was looking for was alternatives to software troubleshooting when there is no information in the eventlog and no minidump-files since the machine freezes and has to be hard-booted.

Any suggestions?

Best Regards
Panthom
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
Comment Utility
Go to Action Center and then the Maintenance Pull Down. Expand that and click on Reliability History.

If Windows is crashing, there should be errors in Reliability History. What kind of errors are you getting?

... Thinkpads_User
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 91

Accepted Solution

by:
nobus earned 250 total points
Comment Utility
you can troubleshoot 2 ways : soft and hard
1-soft :
a-use msconfig, and in the startup tab, click on disable all
now in the services tab, click Hide MS services, then clik disable all,
reboot and test
b-run a chkdsk on the drive
2-Hard :
use the minimum setup, as described in my article :
http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945.html                  (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)
0
 

Author Closing Comment

by:Panthom
Comment Utility
A combination of the above asnwers led me to the conclusion that there was a motherboard issue. It will be replaced tomorrow :)
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@Panthom - Thank you and thanks for the update. I was happy to help you with this.

.... Thinkpads_User
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
ditto
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
I am not new to IT, I have been working in the field since 1985.  But recently I came up against something that stumped even me (it doesn't happen as often as I would like).  I was running a screencasting session from the laptop to my TV via ChromeC…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now