How to troubleshoot when laptop hangs without BSOD
Posted on 2013-01-09
One of my users laptop (Lenovo T410i) is frequently experiencing freezes and hangs to the point where it requires a Hard Reboot on the on/off-button.
But there are no discernible information related to this in the Eventlog and since this is not a BSOD there is no minidump to check through.
It's starting to feel like a hardware issue, but we have removed one of the 4GB modules without any impact in stability. The machine is equipped with an SSD drive and is furthermore encrypted with Sophos SafeGuard.
I have run System Update from Lenovo and so far updated the Power Manager, the Power Manager Driver, the NIC driver and updated the BIOS - None of which seems to have worked.
Do you have any suggestions on where to go from here to troubleshoot the issue?