?
Solved

How to troubleshoot when laptop hangs without BSOD

Posted on 2013-01-09
7
Medium Priority
?
464 Views
Last Modified: 2016-02-25
Hi there

One of my users laptop (Lenovo T410i) is frequently experiencing freezes and hangs to the point where it requires a Hard Reboot on the on/off-button.

But there are no discernible information related to this in the Eventlog and since this is not a BSOD there is no minidump to check through.

It's starting to feel like a hardware issue, but we have removed one of the 4GB modules  without any impact in stability. The machine is equipped with an SSD drive and is furthermore encrypted with Sophos SafeGuard.

I have run System Update from Lenovo and so far updated the Power Manager, the Power Manager Driver, the NIC driver and updated the BIOS - None of which seems to have worked.

Do you have any suggestions on where to go from here to troubleshoot the issue?
0
Comment
Question by:Panthom
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38758744
Most of the drivers you mentioned do not affect the SSD drive. Get a bootable CD (Ultimate Boot CD) and start the computer with the Boot CD (you will need a DVD drive). Let it run this way for a period of time and see if it crashes the same way.

If not, it could be a drive problem. You could check the website for the manufacturer of the SSD drive and see if they have any test tools.

.... Thinkpads_User
0
 

Author Comment

by:Panthom
ID: 38758961
I was not trying to imply that I expected there to be an issue with the SSD and perhaps I should not have let slip that I was starting to think in terms of Hardware error.

But I guess what I was looking for was alternatives to software troubleshooting when there is no information in the eventlog and no minidump-files since the machine freezes and has to be hard-booted.

Any suggestions?

Best Regards
Panthom
0
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 1000 total points
ID: 38758981
Go to Action Center and then the Maintenance Pull Down. Expand that and click on Reliability History.

If Windows is crashing, there should be errors in Reliability History. What kind of errors are you getting?

... Thinkpads_User
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 92

Accepted Solution

by:
nobus earned 1000 total points
ID: 38762112
you can troubleshoot 2 ways : soft and hard
1-soft :
a-use msconfig, and in the startup tab, click on disable all
now in the services tab, click Hide MS services, then clik disable all,
reboot and test
b-run a chkdsk on the drive
2-Hard :
use the minimum setup, as described in my article :
http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945.html                  (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)
0
 

Author Closing Comment

by:Panthom
ID: 38876177
A combination of the above asnwers led me to the conclusion that there was a motherboard issue. It will be replaced tomorrow :)
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38876215
@Panthom - Thank you and thanks for the update. I was happy to help you with this.

.... Thinkpads_User
0
 
LVL 92

Expert Comment

by:nobus
ID: 38876377
ditto
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes you have a CD / DVD drive that will not show up in Windows Explorer under My Computer.  There could be a number of reasons for this, which this article will discuss.   I will cover a few basic ways you can try to find the problem yourself.…
Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Suggested Courses
Course of the Month9 days, 11 hours left to enroll

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question