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Cannot turn off junk mail filtering for a particular user

Posted on 2013-01-09
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Last Modified: 2013-04-26
We are running Exchange 2010, and still running our old 2003 server as we have yet to move all the legacy mailboxes over yet.  We also run Outlook 2010 on all our computers here.

One user in particular continues to have many messages moved to his junk mail folder in Outlook, despite the Outlook junk mail processing turned off and blocked list remaining blank.  In addition to this, junk mail processing is off in both OWA and shows as off when I run Get-MailboxJunkEmailConfiguration on his mailbox.  Below is the output:

RunspaceId               : 8dbdd7ed-a20e-4d27-8384-ec030e7c9da0
Enabled                  : False
TrustedListsOnly         : False
ContactsTrusted          : True
TrustedSendersAndDomains : {}
BlockedSendersAndDomains : {}
MailboxOwnerId           : ####.local/Maryland Users/Office Users/####, ####
Identity                 : ####.local/Maryland Users/Office Users/####, ####
IsValid                  : True

Any ideas what else could be causing this?  It's literally happening to nobody else in our company (150+ users).

Thanks!
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Question by:paulhkbe
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6 Comments
 
LVL 15

Expert Comment

by:achaldave
ID: 38758892
Did you check if the server is moving mails to junk folder or outlook? Check user's outlook for any add-in or rule causing this problem.

Is this user on exchange 2010 or 2003?  only external emails are going junk folder or internal too?
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Author Comment

by:paulhkbe
ID: 38759379
It's being done on Outlook's end, as I just looked at the top of one of the messages that was moved.  It says it was moved by the Outlook junk mail filter.  I checked and there are no third party programs or add-ins running on his machine that would move them.

This user is on the 2010 server, and it does appear to be only external emails that are being moved to junk.
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Accepted Solution

by:
Rajkumar-MCITP earned 1000 total points
ID: 38759824
checked the status by closing the outlook and send a external email and check the status in webmail (OWA)

If it goes to inbox, then completely remove outlook and reinstall it.
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LVL 15

Assisted Solution

by:achaldave
achaldave earned 1000 total points
ID: 38760132
Does he has outlook running in more than one machine? You need to disable filter on all machines.

Try enabling and disabling filter again.
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