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Troubleshooting Microsoft Office on a new mac laptop

Helping a friend's kid at college.  She got a new macbook pro for school in August before starting college.  They got the Office for mac suite, we installed it fine and now she says that none of the office apps open.  She clicks on them in the dock, they bounce, she gets the rainbow circle and then an error message (she didn't give me the error message - I'll post that once I hear back from her.

She said she uninstalled the suite and reinstalled and still have the problem.  Any ideas at this point?

I am much more a windows person so excuse these questions:

how do you uninstall?  Just drag the icons from the dock to trash?  Drag from app folder?
I guess I'd reboot after an uninstall, just to be sure.

anything else at this point?
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BeGentleWithMe-INeedHelp
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BeGentleWithMe-INeedHelp
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strungCommented:
You can uninstall by dragging the apps to the trash, but this will leave extraneous settings files in various odd locations. I don't have Office 2011, but from past experience Office usually comes with an uninstaller.

It would be helpful to know the error message.
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