Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Troubleshooting Microsoft Office on a new mac laptop

Posted on 2013-01-09
2
Medium Priority
?
299 Views
Last Modified: 2013-01-19
Helping a friend's kid at college.  She got a new macbook pro for school in August before starting college.  They got the Office for mac suite, we installed it fine and now she says that none of the office apps open.  She clicks on them in the dock, they bounce, she gets the rainbow circle and then an error message (she didn't give me the error message - I'll post that once I hear back from her.

She said she uninstalled the suite and reinstalled and still have the problem.  Any ideas at this point?

I am much more a windows person so excuse these questions:

how do you uninstall?  Just drag the icons from the dock to trash?  Drag from app folder?
I guess I'd reboot after an uninstall, just to be sure.

anything else at this point?
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 53

Accepted Solution

by:
strung earned 2000 total points
ID: 38759041
You can uninstall by dragging the apps to the trash, but this will leave extraneous settings files in various odd locations. I don't have Office 2011, but from past experience Office usually comes with an uninstaller.

It would be helpful to know the error message.
0
 
LVL 53

Expert Comment

by:strung
ID: 38759059
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
While there are many new features for iOS 11, these are the five that can improve your digital lifestyle.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question