Solved

Symantec Endpoint 12.1 clients show up in manager though they are in remote locations

Posted on 2013-01-09
1
553 Views
Last Modified: 2013-12-09
Hello,

We have Symantec Endpoint Protection Small Business Edition (SBE) 12.1 latest patches.

Our main office is in NYC and we have laptops/desktops all over the world.  Lets say in 5 other countries.  Each country with 2 machines.

Those computers do not access the corporate network.

Is it possible and if so how, can we ensure that those agents are pointing to our management server and showing up in the console.  

Right now, they dont check in to the console because they cannot communicate with it.

Thanks!
0
Comment
Question by:btny
1 Comment
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 500 total points
ID: 38759228
Yes, you can add them as clients, but you need to open a port on your firewall to allow access. I did this a few years ago and can't remember the port. You should be able to look it up on Symantec's site or open a case to get it working.

You need to send each of those laptops a sylink file and then import it into them from the Troubleshooting tab of the Endpoint interface.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

UPDATE - 6/15/2011 Added support for Release Update 6 Maintenance Patch 2 Point Patch 1 (RU6 MP2 PP1). Fixed a defect in the username field that was hard-coded to look for a specific domain (left over code from testing). This release will be the …
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question