Solved

Outlook 2007 reply to incomming email

Posted on 2013-01-09
6
469 Views
Last Modified: 2013-01-23
When I reply to an incomming email from from outlook 2007 I get a message from the system administrator indicating the the reply is undeliverable. I can send an email to the account if I create a new message but not if I reply to the message.

The list of recipients is blank and there is no indication as to why it has been undelivered.

Using Outlook 2007, on a Windows XP Professional 2002 SP3, Company network with en Exchange 2003 Server, Smime enabled.

Sorry if this question has been asked before but I just cannot find the answer.
0
Comment
Question by:pabby0612
  • 4
6 Comments
 
LVL 26

Expert Comment

by:pony10us
ID: 38759815
When you say "no indication as to why..." you don't get something like the following in the email telling you it was undeliverable?

The following recipient(s) cannot be reached:

      name@company.domain on 1/9/2013 8:59 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

   <mailserver.company.domain #5.1.1>
0
 
LVL 30

Expert Comment

by:flubbster
ID: 38760125
Try disabling the email scanning of any antivirus you are using (temporarily). This is especially true if you are using the latest version of PC Tools Security.
0
 

Author Comment

by:pabby0612
ID: 38762567
in answer to the first comment - there is a message 'The following recipient(s) cannot be reached:' but there are no recipients listed.

in answer to the second question - AVG Internet security is active and has been for some time.

The bounce back message appears as soon as the email is sent and only on replies - if the recipients address/es are added manually then the email is sent.

This was not noticed prior to SMime being enabled.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:pabby0612
ID: 38763119
PS - it would appear to be related to replying to external incomming emails. Incomming emails go through a web based spam filter (Panda) - don't know if this has any baring on my issue.

All company emails are processed through Panda, and PCs have the same anti-virus, but my PC is the only one with an Smime certificate.
0
 

Accepted Solution

by:
pabby0612 earned 0 total points
ID: 38793687
I have found what is causing this error on my own - it would appear to be the setting for "encrypt contents and attachments for outgoing messages". If this is enabled and you reply to an incomming external email then the reply is bounced back by outlook. This does not happen to internal emails. There is also an SMIME certificate on this installation of outlook.
0
 

Author Closing Comment

by:pabby0612
ID: 38809132
Thanks for your efforts but I have found a work around to the problem.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now