Solved

Outlook 2007 reply to incomming email

Posted on 2013-01-09
6
478 Views
Last Modified: 2013-01-23
When I reply to an incomming email from from outlook 2007 I get a message from the system administrator indicating the the reply is undeliverable. I can send an email to the account if I create a new message but not if I reply to the message.

The list of recipients is blank and there is no indication as to why it has been undelivered.

Using Outlook 2007, on a Windows XP Professional 2002 SP3, Company network with en Exchange 2003 Server, Smime enabled.

Sorry if this question has been asked before but I just cannot find the answer.
0
Comment
Question by:pabby0612
  • 4
6 Comments
 
LVL 26

Expert Comment

by:pony10us
ID: 38759815
When you say "no indication as to why..." you don't get something like the following in the email telling you it was undeliverable?

The following recipient(s) cannot be reached:

      name@company.domain on 1/9/2013 8:59 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

   <mailserver.company.domain #5.1.1>
0
 
LVL 30

Expert Comment

by:flubbster
ID: 38760125
Try disabling the email scanning of any antivirus you are using (temporarily). This is especially true if you are using the latest version of PC Tools Security.
0
 

Author Comment

by:pabby0612
ID: 38762567
in answer to the first comment - there is a message 'The following recipient(s) cannot be reached:' but there are no recipients listed.

in answer to the second question - AVG Internet security is active and has been for some time.

The bounce back message appears as soon as the email is sent and only on replies - if the recipients address/es are added manually then the email is sent.

This was not noticed prior to SMime being enabled.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:pabby0612
ID: 38763119
PS - it would appear to be related to replying to external incomming emails. Incomming emails go through a web based spam filter (Panda) - don't know if this has any baring on my issue.

All company emails are processed through Panda, and PCs have the same anti-virus, but my PC is the only one with an Smime certificate.
0
 

Accepted Solution

by:
pabby0612 earned 0 total points
ID: 38793687
I have found what is causing this error on my own - it would appear to be the setting for "encrypt contents and attachments for outgoing messages". If this is enabled and you reply to an incomming external email then the reply is bounced back by outlook. This does not happen to internal emails. There is also an SMIME certificate on this installation of outlook.
0
 

Author Closing Comment

by:pabby0612
ID: 38809132
Thanks for your efforts but I have found a work around to the problem.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Find out what you should include to make the best professional email signature for your organization.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question