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Recreated Mail Account cannot receive mail

Hi,

I had problem with my email account so I decided to delete it and recreate the account with all the same attributes.
Now when people try to send me a mail. they receive non-deliver Mail.
But if I send a mail to a person, then the person can now send me a mail.

I'm looking for a solution to fix this problem so that all users will be able to send me a mail without receiving a non-delivered email.
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tanopatrice
Asked:
tanopatrice
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1 Solution
 
imkotteesSenior Messaging EngineerCommented:
Hi,

I think I know the answer for this. Please ask those users to delete the particular recipient email address from their outlook cache and type it again/select from GAL to send mail.
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imkotteesSenior Messaging EngineerCommented:
i hope you deleted user1@domain.com and recreated. Exchange uses x500 for internal message routing.

Excellent article here:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_9650-NDRs-and-the-legacyExchangeDN.html
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tanopatriceAuthor Commented:
We have tried this but still. unless the user reply back to my mail once.
Even users of the company who never send me mail before, face the same problem
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imkotteesSenior Messaging EngineerCommented:
Ok,  Is your primary email address and users using email address are same?

For example your email address is user@domain.com but they are using user1@domain.com to send you an email. Here they will get NDR.

If you are sending mail to them and they are replying to that which means they are replying to your primary email address user@domain.com - it works 100 %

Please double check once.
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tanopatriceAuthor Commented:
Thanks you imkettees for your suggestion and also thank for The Article seems great. I'll try to understand and apply it and get back to you.
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imkotteesSenior Messaging EngineerCommented:
Most welcome.
There is no problem with your mailbox since you are able to receive mails when they are replying. Only problem with the email address they are using either wrong one or cached one (though it is a same address NDR will get generate if x500 is different).
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