Recreated Mail Account cannot receive mail

Posted on 2013-01-09
Medium Priority
Last Modified: 2013-01-09

I had problem with my email account so I decided to delete it and recreate the account with all the same attributes.
Now when people try to send me a mail. they receive non-deliver Mail.
But if I send a mail to a person, then the person can now send me a mail.

I'm looking for a solution to fix this problem so that all users will be able to send me a mail without receiving a non-delivered email.
Question by:tanopatrice
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LVL 13

Expert Comment

ID: 38760167

I think I know the answer for this. Please ask those users to delete the particular recipient email address from their outlook cache and type it again/select from GAL to send mail.
LVL 13

Accepted Solution

imkottees earned 2000 total points
ID: 38760179
i hope you deleted user1@domain.com and recreated. Exchange uses x500 for internal message routing.

Excellent article here:

Author Comment

ID: 38760180
We have tried this but still. unless the user reply back to my mail once.
Even users of the company who never send me mail before, face the same problem
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LVL 13

Expert Comment

ID: 38760216
Ok,  Is your primary email address and users using email address are same?

For example your email address is user@domain.com but they are using user1@domain.com to send you an email. Here they will get NDR.

If you are sending mail to them and they are replying to that which means they are replying to your primary email address user@domain.com - it works 100 %

Please double check once.

Author Comment

ID: 38760228
Thanks you imkettees for your suggestion and also thank for The Article seems great. I'll try to understand and apply it and get back to you.
LVL 13

Expert Comment

ID: 38760257
Most welcome.
There is no problem with your mailbox since you are able to receive mails when they are replying. Only problem with the email address they are using either wrong one or cached one (though it is a same address NDR will get generate if x500 is different).

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