Recreated Mail Account cannot receive mail

Posted on 2013-01-09
Last Modified: 2013-01-09

I had problem with my email account so I decided to delete it and recreate the account with all the same attributes.
Now when people try to send me a mail. they receive non-deliver Mail.
But if I send a mail to a person, then the person can now send me a mail.

I'm looking for a solution to fix this problem so that all users will be able to send me a mail without receiving a non-delivered email.
Question by:tanopatrice
  • 4
  • 2
LVL 13

Expert Comment

ID: 38760167

I think I know the answer for this. Please ask those users to delete the particular recipient email address from their outlook cache and type it again/select from GAL to send mail.
LVL 13

Accepted Solution

imkottees earned 500 total points
ID: 38760179
i hope you deleted and recreated. Exchange uses x500 for internal message routing.

Excellent article here:

Author Comment

ID: 38760180
We have tried this but still. unless the user reply back to my mail once.
Even users of the company who never send me mail before, face the same problem
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

LVL 13

Expert Comment

ID: 38760216
Ok,  Is your primary email address and users using email address are same?

For example your email address is but they are using to send you an email. Here they will get NDR.

If you are sending mail to them and they are replying to that which means they are replying to your primary email address - it works 100 %

Please double check once.

Author Comment

ID: 38760228
Thanks you imkettees for your suggestion and also thank for The Article seems great. I'll try to understand and apply it and get back to you.
LVL 13

Expert Comment

ID: 38760257
Most welcome.
There is no problem with your mailbox since you are able to receive mails when they are replying. Only problem with the email address they are using either wrong one or cached one (though it is a same address NDR will get generate if x500 is different).

Featured Post

Why won’t your email signature format correctly?

Struggling to get your corporate email signatures to format correctly? Does the logo keep resizing? Is the text appearing too big? What can you do to prevent this? Find out how you can save your signatures today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now