Solved

Outlook 2007 missing Deleted Items Folder

Posted on 2013-01-09
12
647 Views
Last Modified: 2013-01-11
I have a user with XP pro and outlook 2007 who is missing the deleted items folder.  This is an exchange - outlook not pop or imap.  I can't find out how this happened and I can't find out how to get this back. anyone know?  I tried outlook.exe /resetfolders and tried to delete the profile and recreate it again.  no luck.
0
Comment
Question by:WellingtonIS
12 Comments
 
LVL 9

Expert Comment

by:AdrienneSperber
ID: 38760794
0
 
LVL 26

Expert Comment

by:pony10us
ID: 38760795
Try starting Outlook with the /resetfolders switch

outlook.exe /resetfolders

Disregard - just reread that you tried it already.
0
 

Author Comment

by:WellingtonIS
ID: 38760825
I tried that already.  Thx.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38762587
I can give you final shot if this also shows the same (What do you see in OWA\Webmail) ?

If OWA doesnt shows Deleted Items folder as well then do the below simple
1. Take data to PST
2. Disconnect the Mailbox and AD account
3. Create a new Mailbox and Export the data

- Rancy
0
 

Author Comment

by:WellingtonIS
ID: 38762734
Deleted items folder shows up in OWA.. So it this an outlook issue?
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38762828
Yes seems so .... as the Mailbox is working fine and if OWA is fine means Mailbox is fine

- Rancy
0
 

Author Comment

by:WellingtonIS
ID: 38762853
OK so is this an outlook issue?  If so can it be fixed!
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38762951
Is the Outlook all updated ? Can we try to get user on a different machine and see if the issue is re-producable ?

I would either try to Repair or Re-install the Outlook

- Rancy
0
 

Author Comment

by:WellingtonIS
ID: 38762987
Well strangely enough the user just logged into OWA and now the deleted items folder is missing???  I'm not sure what's going on.
0
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 500 total points
ID: 38763215
I would again suggest the same

1. Take data to PST
2. Disconnect the Mailbox and AD account
3. Create a new Mailbox and Export the data

- Rancy
0
 

Author Comment

by:WellingtonIS
ID: 38763231
Yes I'm in the process now.  Thx.
0
 

Author Closing Comment

by:WellingtonIS
ID: 38766851
Thanks much.  That worked I just was hoping not to go so drastic.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question