Solved

Why does malware bytes block mss.log

Posted on 2013-01-09
7
914 Views
Last Modified: 2013-01-11
I keep getting a message the my malware protection is blocking this system.  Why would that be?
0
Comment
Question by:Bob Schneider
  • 3
  • 3
7 Comments
 
LVL 5

Assisted Solution

by:Larrymey Hawkins
Larrymey Hawkins earned 375 total points
Comment Utility
It may be blocking because of infection or corruption. In this particular type of situation with mss.log do not directly delete its better to repair it by running SFC /scannow. If that does not work and you know the file is safe write an exclusion or exception into malwarebytes for that specific file and it will not block it anymore. This is done (depending on your version) in "File System Sheild" under expert settings.
0
 

Author Comment

by:Bob Schneider
Comment Utility
I was told that I need to be an administrator to run scannow...but I am???
0
 
LVL 5

Assisted Solution

by:Larrymey Hawkins
Larrymey Hawkins earned 375 total points
Comment Utility
I am assuming this is windows 7. click the start orb then in the search type command don't press enter. Right click command prompt in the start menu then select run as administrator then after command prompt opens type sfc /scannow into the command prompt and then press enter
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:Bob Schneider
Comment Utility
That worked...and there is a corrupt file but I can't open the cbs log...permission denied or whatever...see attachment
log.docx
0
 
LVL 8

Assisted Solution

by:Scott Thompson
Scott Thompson earned 125 total points
Comment Utility
If Malwarebytes is blocking something constantly, try running TDSSKiller to check for rootkit infections.

As for the corrupted files, since sfc scannow did not fix them, do an in place upgrade.

 http://support.microsoft.com/kb/2255099
0
 
LVL 5

Accepted Solution

by:
Larrymey Hawkins earned 375 total points
Comment Utility
Check for the root kit with tdss killer as Pc_solutions50501 recommended but also you may want to reboot into a recovery console and have you windows disk avalible and run sfc /scannow from there this will take care of permission issues with resource file.
0
 

Author Closing Comment

by:Bob Schneider
Comment Utility
Nicely done!  Thanks!!
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

SHARE your personal details only on a NEED to basis. Take CHARGE and SECURE your IDENTITY. How do I then PROTECT myself and stay in charge of my own Personal details (and) - MY own WAY...
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now