Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

printer install error

Posted on 2013-01-09
10
Medium Priority
?
560 Views
Last Modified: 2013-01-10
I am running windows server 2008 R2 as a print server with multiple printers.
I have win xp and win7 clients.  Some clients can add a printer just fine, but some give me an error message, I have attached the error message.
I looked at the security settings for the printer giving me this error and also another printer that installs fine and there's no difference, but the other printer installs with no errors.

Thanks, Dan
installError.jpg
0
Comment
Question by:afacts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 18

Assisted Solution

by:Andrew Davis
Andrew Davis earned 500 total points
ID: 38761503
Have you installed the supporting Printer drivers for all the different flavours of client.


Cheers
Andrew
0
 

Author Comment

by:afacts
ID: 38761540
The only driver I found was the HP universal driver.  Maybe that's the problem?  It's an HP laserjet 4000N printer. I couldn't find the win 2008 64bit and 32 bit drivers.  I need it to work with XP/win7, both 32/64 bit.
0
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 38761560
Universal driver should be fine. You will need to add the additional drivers for the clients to the serves drivers list.

see http://technet.microsoft.com/en-us/library/cc732946.aspx

Cheers
Andrew
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 14

Accepted Solution

by:
shahzoor earned 500 total points
ID: 38761635
ping those machines from server and vice versa
check if the firewall is not enabled or blocking specific ports
try to search by IP Address
0
 
LVL 23

Assisted Solution

by:Radhakrishnan R
Radhakrishnan R earned 500 total points
ID: 38761740
Hi,

It's clear that the issue is with driver. I belive that the working machine should be Win Xp but it's not working for Windows 7. You should install the additional driver for Win7 as AndrewJDavis suggested.

But unfortunately getting the driver is quite lucky as the 4000 series seems to be quite old model.
0
 
LVL 3

Assisted Solution

by:nam0a
nam0a earned 500 total points
ID: 38762756
0
 

Author Comment

by:afacts
ID: 38763999
nam0a, thats where I downloaded the universal driver.
Almost every link says this:  "Install the driver included in Windows 7 or Windows Update"

I have both, hte 32bit and 64bit drivers installed, it's the universal driver and some clients are still giving me that error message.

Each PC's firewall is controlled by my GP, it is enabled, and file and printer sharing is enabled by GP.  I can ping the server and PCs no problem.

That's my problem, I can't find a win 7 32bit or 64 bit driver for this printer.  I think that's what the problem is, but what is strange is, on some windows 7 PC's, it actually worked with the driver that it has, so only some WIn 7 PCs is not working.
0
 

Author Closing Comment

by:afacts
ID: 38765554
Thanks guys, I looked in the firewall and everything looked good, but there was two entries for file and printer sharing, and the second, didn't have the private checked, so I checked it and tried again and it worked.  This is so strange.
0
 
LVL 18

Expert Comment

by:Andrew Davis
ID: 38765697
Glad its fixed.

Cheers
0

Featured Post

New benefit for Premium Members - Upgrade now!

Ready to get started with anonymous questions today? It's easy! Learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question