Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

printer install error

Posted on 2013-01-09
10
Medium Priority
?
562 Views
Last Modified: 2013-01-10
I am running windows server 2008 R2 as a print server with multiple printers.
I have win xp and win7 clients.  Some clients can add a printer just fine, but some give me an error message, I have attached the error message.
I looked at the security settings for the printer giving me this error and also another printer that installs fine and there's no difference, but the other printer installs with no errors.

Thanks, Dan
installError.jpg
0
Comment
Question by:afacts
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 19

Assisted Solution

by:Andrew Davis
Andrew Davis earned 500 total points
ID: 38761503
Have you installed the supporting Printer drivers for all the different flavours of client.


Cheers
Andrew
0
 

Author Comment

by:afacts
ID: 38761540
The only driver I found was the HP universal driver.  Maybe that's the problem?  It's an HP laserjet 4000N printer. I couldn't find the win 2008 64bit and 32 bit drivers.  I need it to work with XP/win7, both 32/64 bit.
0
 
LVL 19

Expert Comment

by:Andrew Davis
ID: 38761560
Universal driver should be fine. You will need to add the additional drivers for the clients to the serves drivers list.

see http://technet.microsoft.com/en-us/library/cc732946.aspx

Cheers
Andrew
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
LVL 14

Accepted Solution

by:
shahzoor earned 500 total points
ID: 38761635
ping those machines from server and vice versa
check if the firewall is not enabled or blocking specific ports
try to search by IP Address
0
 
LVL 23

Assisted Solution

by:Radhakrishnan R
Radhakrishnan R earned 500 total points
ID: 38761740
Hi,

It's clear that the issue is with driver. I belive that the working machine should be Win Xp but it's not working for Windows 7. You should install the additional driver for Win7 as AndrewJDavis suggested.

But unfortunately getting the driver is quite lucky as the 4000 series seems to be quite old model.
0
 
LVL 3

Assisted Solution

by:nam0a
nam0a earned 500 total points
ID: 38762756
0
 

Author Comment

by:afacts
ID: 38763999
nam0a, thats where I downloaded the universal driver.
Almost every link says this:  "Install the driver included in Windows 7 or Windows Update"

I have both, hte 32bit and 64bit drivers installed, it's the universal driver and some clients are still giving me that error message.

Each PC's firewall is controlled by my GP, it is enabled, and file and printer sharing is enabled by GP.  I can ping the server and PCs no problem.

That's my problem, I can't find a win 7 32bit or 64 bit driver for this printer.  I think that's what the problem is, but what is strange is, on some windows 7 PC's, it actually worked with the driver that it has, so only some WIn 7 PCs is not working.
0
 

Author Closing Comment

by:afacts
ID: 38765554
Thanks guys, I looked in the firewall and everything looked good, but there was two entries for file and printer sharing, and the second, didn't have the private checked, so I checked it and tried again and it worked.  This is so strange.
0
 
LVL 19

Expert Comment

by:Andrew Davis
ID: 38765697
Glad its fixed.

Cheers
0

Featured Post

Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
Suggested Courses

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question