Problem with keyboard on 1 user profile

Good day !

I have a user who has a problem with his keyboard.

The only key that does not work is the Minus key on the numeric pad.
What i have done this far:

I have replaced the keyboard.
I have logged in on that computer and did not have the problem.
I checked all keyboard settings and compared them to other users.

I can try to create a new profile for him and see if the problem disappears, but i am really curious if i have other options.

The network:

Server: Windows 2011 SBS
PC: Windows 7
Domain environment but no roaming profiles

User has no admin rights.

Regards, Ben
Who is Participating?
Raheman M. AbdulConnect With a Mentor Senior Infrastructure Support Analyst & Systems DeveloperCommented:
Have u tried creating new profile, i suggest it.

Secondly, has anyone done the keyboard remapping which you can see in the following registry setting and compare to other users:

HKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layout
HKCU\keyboard Layout
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Try deleting the local profile for the user:
Right Click My Computer -> Properties-> Advanced System Settings -> User Profiles - Settings
Select the user profile  and delete
AACapacityAuthor Commented:
There was a key missing! I looked in the register from another user and added it.
Thank you very much, would have been a lot of work creating a new profile for this user since he has many personal settings.
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