SUMMERY OF PROBLEM:
I have a strange problem where some network users when opening only word documents, via a shortcut from a network share, have a string of error messages and reference’s old server locations before the word document will open. (Please see the attached PDF for the error messages)
I have a Mapped drive (N) pointing to \\FILESERVER\data\ and within that folder there is another folder called Word_Docs. I then create a shortcut to that folder (which is located \\FILESERVER\data\Word_Doc
s \) and place it on my desktop. When I double click on the shortcut it opens to the correct path \\FILESERVER\data\Word_Doc
s \ and I am able to see files within that folder but when I double click a word document , word 2010 loads and displays several error boxes, once you acknowledge each dialogue message the file eventually loads.
The network is fairly new, August last year. All data was copied from the old file server to the new file server (now in a VMware environment). The client machines that are having the problems are new Samsung win 7 pro laptops with office 2010 pro, but we are getting the problem on other machines as well.
It is strange because in the attached PDF you will see reference to "CtksserverPupils (p).Link)" which is from the old server ? the client machine and servers are new so there is no reference to the old configuration. Could the word data files hold some meta data with reference to the old network?? do the word files need to cleared of the old file locations??
As a test we created a new network profile for one of the users that was having the problem and since it was created the user hasn’t had this problem since. Please can someone help to try and pinpoint where the problem is or give me some advice on what to do next?