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trouble with POP3 account

Posted on 2013-01-10
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Last Modified: 2013-01-10
We have an Exchange 2003 mailbox that the user is connecting to through a POP3 Outlook 2007 client and pulling his and pushing his email, and he's getting various results with it.  For example, some email comes back saying "550 5.7.1 Unable to relay for [address]". Another email came back saying "Email account doesn't exist at organization", when I know that they do, and have sent to the very same recipient from other corporate mailboxes (not via POP).  But - some email works, and sends successfully from this mailbox.  So - not sure what's wrong with the configuration, and could use some advice.

thanks
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Question by:Damian_Gardner
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8 Comments
 

Author Comment

by:Damian_Gardner
ID: 38763182
to add to this...it appears there could be something about some of the new email account users we've setup on our Exchange server (we acquired another comapny and inherited users) - I've just noticed that if I send to one of the new users from outside the corporate network, the email is successfully delivered. But if I try to send to the user from an internal mailbox, Exchange bounces it back!  error is "email does not exist".  this is very strange...
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Assisted Solution

by:wolfcamel
wolfcamel earned 1000 total points
ID: 38763194
sometimes these messages are generated by the antispam at the receipient.

Is he sending via your exchange server or via a different SMTP server?
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Author Comment

by:Damian_Gardner
ID: 38763310
It's via the same Exchange server.
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Author Comment

by:Damian_Gardner
ID: 38763333
it looks like it's a bad autonameing cached address that's atleast causing the problem with one address...
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LVL 13

Expert Comment

by:imkottees
ID: 38763374
Yes, for me also looks problem with caching.. delete the old cache.. select the user from GAL and send mail..

for acquired company there might be some problem with smtp config. please double check them.
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Author Comment

by:Damian_Gardner
ID: 38763442
So - this solves one of the problems, which is the unrecognized user issue.  but doesn't explain the relaying issue.
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LVL 13

Accepted Solution

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imkottees earned 1000 total points
ID: 38763613
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Author Comment

by:Damian_Gardner
ID: 38763959
Well - I was able to resolve it by setting the configuration to log on to the server BEFORE sending, through the "Outgoing Server" config tab in the profile.  Thanks for help.
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