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bdeback

asked on

Server 2003 Windows Updates 0x80072EFE

Our Windows Server 2003 Web Edition (32-bit) we can no longer do Windows Updates.  It gives the error message 0x80072EFE.

I have tried everything from renaming the softwaredistribution folder and catroot2 folder.  Ran scans with Malwarebyte's and TSDDKiller (no issues found).  Uninstalled IE8 so that it would go to IE7.  Disabled Windows firewall and F-PROT anti-virus.

The only interesting thing that I see is that when using IE, I can't get to certain websites like bankofamerica.com or lmcu.org (gives page cannot be displayed).  However I can get to chase.com.  So the issue is not with HTTPS.  I'm thinking it has to do with SSL, but I have cleared IE settings (including SSL state).  I have verified the time on the server.

Mozilla Firefox can pull up bankofamerica.com and lmcu.org just fine.

Note:  There are no proxy servers.

Anyone have any luck using the Mozilla add-on that can do Microsoft Updates?  Or if anyone has any other suggestions?  I can post the windowsupdate.log if needed.
Avatar of Ugo Mena
Ugo Mena
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Odd MS lists that hex error as the following:
0x80072EFE      -2147012866      ERROR_INTERNET_CONNECTION_ABORTED

Have you tried to resetting Windows Update components per:

http://support.microsoft.com/kb/971058 ? There is a FixIt component that :

    Checks Windows Update component configuration and repairs as needed
    Resolves incorrect Windows Update data locations
    Reregisters required services

Also lists the manual method if you prefer to run the commands yourself.
Avatar of Member_2_6492660_1
Member_2_6492660_1
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Do you have any other servers?

We use WSUS which works best if you have many servers and computers on your network.

Are you always doing a manual update?

What are your settings in Windows Update?
Avatar of Don
Don
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Have you tried updating your root cert ??

http://www.microsoft.com/en-us/download/details.aspx?id=29434
Avatar of bdeback
bdeback

ASKER

I have tried the Microsoft Fix It to no avail:

Here is another piece of information to the issue:

I can get to http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us, but it goes to the 0x80072EFE when clicking "Express" or "Custom".

If I put "https" in front of that link it goes to page cannot be displayed.

I think this is a key to the overall problem.  What would stop it from reaching https.  Something with SSL?
Avatar of bdeback
bdeback

ASKER

2013-01-15      10:21:52:609      1880      10e0      Misc      ===========  Logging initialized (build: 7.6.7600.256, tz: -0600)  ===========
2013-01-15      10:21:52:609      1880      10e0      Misc        = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
2013-01-15      10:21:52:609      1880      10e0      Misc        = Module: C:\WINDOWS\system32\wuapi.dll
2013-01-15      10:21:52:609      1880      10e0      COMAPI      -----------  COMAPI: IUpdateServiceManager::AddService  -----------
2013-01-15      10:21:52:609      1880      10e0      COMAPI        - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2013-01-15      10:21:52:609      1880      10e0      COMAPI        - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2013-01-15      10:21:52:671       788      558      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2013-01-15      10:21:52:718       788      558      Misc       Microsoft signed: Yes
2013-01-15      10:21:52:906       788      558      DtaStor      Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2013-01-15      10:21:52:921      1880      10e0      COMAPI        - Added service, URL = http://www.update.microsoft.com/microsoftupdate/
2013-01-15      10:21:52:921      1880      10e0      COMAPI      -----------  COMAPI: IUpdateServiceManager::RegisterServiceWithAU  -----------
2013-01-15      10:21:52:921      1880      10e0      COMAPI        - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2013-01-15      10:21:52:937      1880      10e0      Misc      ===========  Logging initialized (build: 7.6.7600.257, tz: -0600)  ===========
2013-01-15      10:21:52:937      1880      10e0      Misc        = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
2013-01-15      10:21:52:937      1880      10e0      Misc        = Module: C:\WINDOWS\system32\muweb.dll
2013-01-15      10:21:52:937      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:52:984      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:54:703      1880      10e0      Misc      WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:21:54:703      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:54:718      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:56:437      1880      10e0      Misc      WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:21:56:437      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:56:453      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:56:578      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:56:593      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:56:593      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2013-01-15      10:21:56:609      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:56:640      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2013-01-15      10:21:56:656      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:57:421      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2013-01-15      10:21:57:437      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:57:437      1880      10e0      Setup      ***********  Setup: Checking whether self-update is required  ***********
2013-01-15      10:21:57:437      1880      10e0      Setup        * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2013-01-15      10:21:57:437      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.6.7600.257, required version = 7.0.6000.381
2013-01-15      10:21:57:437      1880      10e0      Setup        * IsUpdateRequired = No
2013-01-15      10:21:57:437      1880      10e0      Misc      ===========  Logging initialized (build: 7.6.7600.257, tz: -0600)  ===========
2013-01-15      10:21:57:437      1880      10e0      Misc        = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
2013-01-15      10:21:57:437      1880      10e0      Misc        = Module: C:\WINDOWS\system32\wuweb.dll
2013-01-15      10:21:57:437      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:57:453      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:21:59:062      1880      10e0      Misc      WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:21:59:062      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:21:59:078      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:00:796      1880      10e0      Misc      WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:22:00:796      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:00:812      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:00:921      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:00:937      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:00:937      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2013-01-15      10:22:00:953      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:00:984      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2013-01-15      10:22:01:000      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:01:000      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2013-01-15      10:22:01:015      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:01:234      1880      10e0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2013-01-15      10:22:01:250      1880      10e0      Misc       Microsoft signed: Yes
2013-01-15      10:22:01:250      1880      10e0      Setup      ***********  Setup: Checking whether self-update is required  ***********
2013-01-15      10:22:01:250      1880      10e0      Setup        * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2013-01-15      10:22:01:265      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:265      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:265      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:281      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:296      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:296      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:421      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:437      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:453      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:453      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:453      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:484      1880      10e0      Setup      Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
2013-01-15      10:22:01:484      1880      10e0      Setup        * IsUpdateRequired = No
2013-01-15      10:22:17:812      1880      10e0      COMAPI      -------------
2013-01-15      10:22:17:812      1880      10e0      COMAPI      -- START --  COMAPI: Search [ClientId = MicrosoftUpdate]
2013-01-15      10:22:17:812      1880      10e0      COMAPI      ---------
2013-01-15      10:22:17:812      1880      10e0      COMAPI      <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate]
2013-01-15      10:22:17:812       788      eb0      Agent      *************
2013-01-15      10:22:17:812       788      eb0      Agent      ** START **  Agent: Finding updates [CallerId = MicrosoftUpdate]
2013-01-15      10:22:17:812       788      eb0      Agent      *********
2013-01-15      10:22:17:812       788      eb0      Agent        * Online = Yes; Ignore download priority = No
2013-01-15      10:22:17:812       788      eb0      Agent        * Criteria = "IsInstalled=0 and IsHidden=0"
2013-01-15      10:22:17:812       788      eb0      Agent        * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2013-01-15      10:22:17:812       788      eb0      Agent        * Search Scope = {Machine}
2013-01-15      10:22:17:812       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:17:843       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:20:671       788      eb0      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-15      10:22:20:671       788      eb0      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-15      10:22:20:671       788      eb0      Misc      WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:22:20:671       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:20:687       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:23:281       788      eb0      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2013-01-15      10:22:23:281       788      eb0      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-01-15      10:22:23:281       788      eb0      Misc      WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
2013-01-15      10:22:23:281       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:23:296       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:25:656       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-01-15      10:22:25:671       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:25:687       788      eb0      Agent      Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
2013-01-15      10:22:25:687       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2013-01-15      10:22:25:703       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:28:390       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2013-01-15      10:22:28:406       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:28:406       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2013-01-15      10:22:28:421       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:28:468       788      eb0      DtaStor      Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2013-01-15      10:22:28:625       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-15      10:22:28:640       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:28:750       788      eb0      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2013-01-15      10:22:28:968       788      eb0      Misc       Microsoft signed: Yes
2013-01-15      10:22:28:984       788      eb0      PT      +++++++++++  PT: Synchronizing server updates  +++++++++++
2013-01-15      10:22:28:984       788      eb0      PT        + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2013-01-15      10:22:31:281       788      eb0      Misc      WARNING: Send failed with hr = 80072efe.
2013-01-15      10:22:31:281       788      eb0      Misc      WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-01-15      10:22:31:281       788      eb0      PT        + Last proxy send request failed with hr = 0x80072EFE, HTTP status code = 0
2013-01-15      10:22:31:281       788      eb0      PT        + Caller provided credentials = No
2013-01-15      10:22:31:281       788      eb0      PT        + Impersonate flags = 0
2013-01-15      10:22:31:281       788      eb0      PT        + Possible authorization schemes used =
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: GetConfig failure, error = 0x80072EFE, soap client error = 5, soap error code = 0, HTTP status code = 200
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: PTError: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: GetConfig_WithRecovery failed: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: RefreshConfig failed: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: RefreshPTState failed: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: Sync of Updates: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      PT      WARNING: SyncServerUpdatesInternal failed: 0x80072efe
2013-01-15      10:22:31:281       788      eb0      Agent        * WARNING: Failed to synchronize, error = 0x80072EFE
2013-01-15      10:22:31:312       788      eb0      Agent        * WARNING: Exit code = 0x80072EFE
2013-01-15      10:22:31:312       788      eb0      Agent      *********
2013-01-15      10:22:31:312       788      eb0      Agent      **  END  **  Agent: Finding updates [CallerId = MicrosoftUpdate]
2013-01-15      10:22:31:312       788      eb0      Agent      *************
2013-01-15      10:22:31:312       788      eb0      Agent      WARNING: WU client failed Searching for update with error 0x80072efe
2013-01-15      10:22:31:312      1880      16ec      COMAPI      >>--  RESUMED  -- COMAPI: Search [ClientId = MicrosoftUpdate]
2013-01-15      10:22:31:312      1880      16ec      COMAPI        - Updates found = 0
2013-01-15      10:22:31:312      1880      16ec      COMAPI        - WARNING: Exit code = 0x00000000, Result code = 0x80072EFE
2013-01-15      10:22:31:312      1880      16ec      COMAPI      ---------
2013-01-15      10:22:31:312      1880      16ec      COMAPI      --  END  --  COMAPI: Search [ClientId = MicrosoftUpdate]
2013-01-15      10:22:31:312      1880      16ec      COMAPI      -------------
2013-01-15      10:22:31:312      1880      10e0      COMAPI      WARNING: Operation failed due to earlier error, hr=80072EFE
2013-01-15      10:22:31:312      1880      10e0      COMAPI      FATAL: Unable to complete asynchronous search. (hr=80072EFE)
2013-01-15      10:22:36:312       788      eb0      Report      REPORT EVENT: {07E17822-0B31-4C1D-ACF6-464D0BF9A3ED}      2013-01-15 10:22:31:312-0600      1      148      101      {00000000-0000-0000-0000-000000000000}      0      80072efe      MicrosoftUpdate      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072efe.
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Ugo Mena
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Hmm..
Try clearing the Windows Update cache:

1. Click START
2. Type 'cmd' (without quotes). Right click the result at the top of the START menu and select 'Run as Administrator'
3. Type 'net stop wuauserv' (without quotes) and press enter
4. Then type cd /d %windir% and press enter
5. Type 'rd /s SoftwareDistribution' (without quotes) and press enter
6. Type 'net start wuauserv' (without quotes) and press enter
7. Restart the computer and then try to run Windows Update
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Don
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Check for your Virtual SelfUpdate folder

http://blogs.technet.com/b/sus/archive/2008/08/14/wsus-clients-fail-to-update-with-error-code-0x80190194.aspx

You can use the script to create it for you

 cscript WSUSInstallDirectory\setup\installselfupdateonport80.vbs

http://technet.microsoft.com/en-us/library/cc720439%28v=ws.10%29.aspx

WSUSInstallDirectory= the directory that wsus is installed on---usually (C:\Program Files\Update Services\setup\installselfupdateonport80.vbs)
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I was able to troubleshoot and resolve the issue.