Solved

BES Services do not retain password following server restart

Posted on 2013-01-10
3
243 Views
Last Modified: 2013-02-08
Hi All,

We have a BES Express installation running on VMWare Server 2.0 at a client site. When the virtual server restarts, it does not hold the correct password in the Service and therefore the services are unable to restart automatically.

We can then re-apply the password in any of the services, which allow us to manually restart the services.

Can anyone advise how I can get these services to keep the correct the password?

Many thanks
Rich
0
Comment
Question by:Powerhousecomputing
3 Comments
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 500 total points
ID: 38765920
Is there some cached credentials on the BES server ?
Any reason the changes made for BES to restart with some particular account ?
What is the SP for BES ? Hope you have the latest if not we can try to get and hope that will fix if any such issue

- Rancy
0
 

Author Comment

by:Powerhousecomputing
ID: 38766494
Hi,

I am not sure if there are cached credentials, or where to check/clear this.
The BES is set to use the BESAdmin account in the service credentials.
The version of BES Express installed is 5.0.2.29. I know that SP4 is available so will download this and arrange to get installed.

Thanks
Rich
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 38767002
You could have a corrupt installation. That happened to me when I applied SP4 a few months ago. I have a primary and a secondary server. My secondary worked fine, but the services kept stopping on my primary server. I worked with support, and we finally had to do a complete uninstall, including registry edits, and reinstall BES. Everything has worked fine since then.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now