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Installer Stuck in Loop

Posted on 2013-01-10
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Last Modified: 2013-01-16
I have a corrupt windows installer file that keeps trying to launch. It launches a windows installer, the status bar moves. If I click cancel it goes away, and pops right back up. I've checked all of the usual start up locations and there is nothing there.

The product trying to install Is Sage Fixed Asset Accounting. We've move this application to a different server, but for whatever reason this installer just won't go away. Since it is hogging the windows installer service I cannot uninstall other things either. If I manually disable the windows installer and stop the service, then it will quit looping but as soon as I start it back up it tries again. There must be some "log" file somewhere telling windows to keep trying.

OS version is Server 2003 SP2
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Question by:bhieb
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Gabriel Clifton earned 500 total points
ID: 38764435
Try:
Go to Services Console (Start >> Run >> Services.msc)
Look for Windows Installer services and disable it
Reboot the machine (Note: in order to Disable the windows installer services you will have to reboot the machine )
After Rebooting the machine Change the windows installer services to manually
Run Windows installer cleanup tool http://support.microsoft.com/?kbid=290301
change windows installer services back to automatic and reboot
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