Blackberry Upgrade

We have Blackberry SP2 and would like to plan for SP4, would like to know a procedure and what should i watchout or take precautions

2 HA with 4 Servers
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vicky19Asked:
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SriHarsha KTechnical Services SpecialistCommented:
Hi vicky19,

Can you please confirm few things first.

BES or BES Express ?

Version.

BES for Exchange or any other messaging environment.

Brief out your complete environment and where you planing to install the BES on..


Regards,
Doertalk.
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vicky19Author Commented:
Doertakl, Firstky Thanks

This is BES (BES for Exchange)

Exchange 2010 SP1 RU6 (Plans on for SP2)
2 Sites (Both have DAG, CAS Array, HUB and EDGE in NLB)

BES is already installed in a HA environment (2 Sites, 4 Servers at each site with 2 HA at each site)
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vicky19Author Commented:
Does anyone have some good explaination of the steps in brief ?
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Rodney BarnhardtServer AdministratorCommented:
I did my BES upgrade to SP4 about 2 months ago. Some of my roles are separated out. Here is my configuration:

Production Site:
1-Blackberry Enterprise Server (HA configuration with disaster site)
1-Blackberry Administration Server (BAS)
1-Blackberry Collaboration Server

Disaster Site:
1- Blackberry Enterprise Server running all roles

What I did was upgrade the server at my disaster site first. Then, I did a manual failover to the server running at the DR site. I validated that everything was working correctly.

Next, I upgraded the BAS server first. Once that server was completed, I upgraded the BES , and finally the collaboration server. This was the process I used.

One word of caution though, my upgrade with the DR server went flawlessly, but my services kept stopping on my production server. I noticed that the .exe files the services us to start up kept disappearing from their proper folder. Typically <install drive>:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server. I opened a case with support, and when we ran the installer, as soon as the services started and I clicked finished, we watched the files disappear. They were being moved to another folder. In the end, we had to totally remove BES, including from the registry and re-run it. The whole thing may have been a fluke, but just in case you experience a similar issue.
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vicky19Author Commented:
Rancy: Thanks for the article its gives some info

rbarnhardt: Thanks for sharing your personal experience

Next, I upgraded the BAS server first. Once that server was completed, I upgraded the BES , and finally the collaboration server. This was the process I used
Any Specific reason you did first BAS then BES and then Collaboration server ?

Any docs that might help me to read and plan a bit more
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vicky19Author Commented:
Thanks guys will be working on the Lab
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