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Blackberry Upgrade

Posted on 2013-01-10
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Last Modified: 2013-01-19
We have Blackberry SP2 and would like to plan for SP4, would like to know a procedure and what should i watchout or take precautions

2 HA with 4 Servers
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Question by:vicky19
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by:doertalk
ID: 38766451
Hi vicky19,

Can you please confirm few things first.

BES or BES Express ?

Version.

BES for Exchange or any other messaging environment.

Brief out your complete environment and where you planing to install the BES on..


Regards,
Doertalk.
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by:vicky19
ID: 38768193
Doertakl, Firstky Thanks

This is BES (BES for Exchange)

Exchange 2010 SP1 RU6 (Plans on for SP2)
2 Sites (Both have DAG, CAS Array, HUB and EDGE in NLB)

BES is already installed in a HA environment (2 Sites, 4 Servers at each site with 2 HA at each site)
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Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 250 total points
ID: 38769622
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PRTG Network Monitor: Intuitive Network Monitoring

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Author Comment

by:vicky19
ID: 38772327
Does anyone have some good explaination of the steps in brief ?
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Expert Comment

by:Rodney Barnhardt
ID: 38784589
I did my BES upgrade to SP4 about 2 months ago. Some of my roles are separated out. Here is my configuration:

Production Site:
1-Blackberry Enterprise Server (HA configuration with disaster site)
1-Blackberry Administration Server (BAS)
1-Blackberry Collaboration Server

Disaster Site:
1- Blackberry Enterprise Server running all roles

What I did was upgrade the server at my disaster site first. Then, I did a manual failover to the server running at the DR site. I validated that everything was working correctly.

Next, I upgraded the BAS server first. Once that server was completed, I upgraded the BES , and finally the collaboration server. This was the process I used.

One word of caution though, my upgrade with the DR server went flawlessly, but my services kept stopping on my production server. I noticed that the .exe files the services us to start up kept disappearing from their proper folder. Typically <install drive>:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server. I opened a case with support, and when we ran the installer, as soon as the services started and I clicked finished, we watched the files disappear. They were being moved to another folder. In the end, we had to totally remove BES, including from the registry and re-run it. The whole thing may have been a fluke, but just in case you experience a similar issue.
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by:vicky19
ID: 38790135
Rancy: Thanks for the article its gives some info

rbarnhardt: Thanks for sharing your personal experience

Next, I upgraded the BAS server first. Once that server was completed, I upgraded the BES , and finally the collaboration server. This was the process I used
Any Specific reason you did first BAS then BES and then Collaboration server ?

Any docs that might help me to read and plan a bit more
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Rodney Barnhardt earned 250 total points
ID: 38790444
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by:vicky19
ID: 38796740
Thanks guys will be working on the Lab
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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