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Microsoft Dynamics CRM 2011

Posted on 2013-01-10
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Last Modified: 2013-01-26
I have a new Microsoft Dynamics CRM 2011 on premise installation. The issue is that we can only access the CRM using the domain administrator account. When I am logged-in as domain admin the to right corner of CRM page shows " First name Last name" but the CRM functions and seems to work. When I log in as normal domain user (me), the top right corner reads "SYSTEM", and then there are errors when using the application ("Record Is Unavailable") . I am also not able to connect Outlook with non-admin user with a "There is a problem communicating with the MS Dynamics CRM server..." error. This is my first installation of this product and it appears that maybe I have missed the user setup portion of the CRM deployment? The other theory is that permissions is the issue, either in AD or the SQL database? I know enough to know that I do not know enough :). Thank you in advance for any help.
Existing servers and new =
Server #1 (new):
Windows Server 2008 Enterprise
Microsoft Dynamics CRM 2011
Microsoft SQL 2008 R2 Enterprise 64-bit (new database)
Server #2 (existing):
Windows Server 2008 Enterprise (Domain Controller)
Server #3 (existing):
Windows Server 2008 Enterprise
Exchange 2010
Server #4 (existing):
Windows Server 2008 Enterprise
Microsoft SQL 2008 R2 Enterprise (32-bit) (other non CRM databases)
(I believe that all patches, roll-ups, and service packs have been applied)
Admin-Name.png
Non-Admin-Name.png
Cannot-Connect-Outlook---Non-Adm.png
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Question by:gatesiam
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4 Comments
 
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by:Chinmay Patel
Chinmay Patel earned 250 total points
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Hi gatesiam,

I am not big fan of escaping situations, but this one, what is a possibility of a clean re-install?

Regards,
Chinmay.
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by:feridun
feridun earned 250 total points
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Which account did you use for the CRM services (specified during installation)?  The accounts that you specify must not be used as a CRM user. I wonder whether you selected administrator?

If you need to change the service accounts, go to Add/Remove programs, select CRM server and then click Change and work through the wizard to update the accounts.
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gatesiam earned 0 total points
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Thank you for your comments. The solution was to access the CRM and add users via System-Administration-Users, see the attached screenshot image.
Solution.png
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Author Closing Comment

by:gatesiam
Comment Utility
The solution was to add users as stated in my comment. Attempts to provide assistance by the two comments was appreciated and are being rewarded by the points awarded.
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