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Microsoft Dynamics CRM 2011

Posted on 2013-01-10
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Last Modified: 2013-01-26
I have a new Microsoft Dynamics CRM 2011 on premise installation. The issue is that we can only access the CRM using the domain administrator account. When I am logged-in as domain admin the to right corner of CRM page shows " First name Last name" but the CRM functions and seems to work. When I log in as normal domain user (me), the top right corner reads "SYSTEM", and then there are errors when using the application ("Record Is Unavailable") . I am also not able to connect Outlook with non-admin user with a "There is a problem communicating with the MS Dynamics CRM server..." error. This is my first installation of this product and it appears that maybe I have missed the user setup portion of the CRM deployment? The other theory is that permissions is the issue, either in AD or the SQL database? I know enough to know that I do not know enough :). Thank you in advance for any help.
Existing servers and new =
Server #1 (new):
Windows Server 2008 Enterprise
Microsoft Dynamics CRM 2011
Microsoft SQL 2008 R2 Enterprise 64-bit (new database)
Server #2 (existing):
Windows Server 2008 Enterprise (Domain Controller)
Server #3 (existing):
Windows Server 2008 Enterprise
Exchange 2010
Server #4 (existing):
Windows Server 2008 Enterprise
Microsoft SQL 2008 R2 Enterprise (32-bit) (other non CRM databases)
(I believe that all patches, roll-ups, and service packs have been applied)
Admin-Name.png
Non-Admin-Name.png
Cannot-Connect-Outlook---Non-Adm.png
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Question by:gatesiam
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4 Comments
 
LVL 27

Assisted Solution

by:Chinmay Patel
Chinmay Patel earned 1000 total points
ID: 38765653
Hi gatesiam,

I am not big fan of escaping situations, but this one, what is a possibility of a clean re-install?

Regards,
Chinmay.
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LVL 30

Assisted Solution

by:Feridun Kadir
Feridun Kadir earned 1000 total points
ID: 38766241
Which account did you use for the CRM services (specified during installation)?  The accounts that you specify must not be used as a CRM user. I wonder whether you selected administrator?

If you need to change the service accounts, go to Add/Remove programs, select CRM server and then click Change and work through the wizard to update the accounts.
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Accepted Solution

by:
gatesiam earned 0 total points
ID: 38802612
Thank you for your comments. The solution was to access the CRM and add users via System-Administration-Users, see the attached screenshot image.
Solution.png
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Author Closing Comment

by:gatesiam
ID: 38821823
The solution was to add users as stated in my comment. Attempts to provide assistance by the two comments was appreciated and are being rewarded by the points awarded.
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