Solved

Adobe print progress bar hangs

Posted on 2013-01-10
6
2,664 Views
Last Modified: 2013-01-17
We have a PC that when you print in Adobe Reader to any printer it hangs at the printing progress bar.  It only happens on one PC at the office and multiple different adobe versions have been installed as well as disabling protected mode in Adobe.

The printing menu comes up fine, but after you select print -- the progress bar hangs and sometimes when you click on anything it will print after you wait a while.

All of the printers installed are valid working printers, Ricoh and HP.  The "print to image" has been tried as well as a postscript driver for one of the Ricoh's.  Regardless, none of the other computers have the issue and use the same drivers.
0
Comment
Question by:Medquest
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38766685
Does this happen for all users in that computer? Which OS is installed?
0
 

Author Comment

by:Medquest
ID: 38767173
Windows XP 32-bit sp3, it happens for all users that log into windows.  Also to clarify, it always prints after the print progress bar hangs for about 10-30 seconds.
0
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
ID: 38767282
Ah, that last piece of information is crucial, I missed that in the first post: clean out the printers that are installed on that computer and remove all that are no longer available. This usually is caused by Acrobat or Reader trying to get information from a printer, and the printer is not answering that request. After a while, the application moves on to the next printer. Once you remove the culprit, the system will print right away.
0
Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

 

Author Comment

by:Medquest
ID: 38768433
Yea I have ran into that issue before, but for that problem it hangs when it's loading the print options screen while it's scanning for printers.  This does it after you select the printer then click print, then while it's spooling the print job to the printer the progress bar hangs there before it completes sending the job to the printer.  I've also verified all the printers are working in the print properties.

I will however try removing all the printers and add one for testing purposes.
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38768796
Good. Let me know how this goes.
0
 

Author Comment

by:Medquest
ID: 38787076
Turns out there was a printer that didn't exist anymore.  I removed the printer and it still seemed to have the issue though.  I deleted all of them and re-installed them and that seemed to correct the problem.  There was also lots of maleware on the PC.

Thanks!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today companies are subjected to more-and-more data, and it won't stop any time soon.  But there are obvious opportunities for reducing data, particularly data duplicated among companies.
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question