Adobe print progress bar hangs

Posted on 2013-01-10
Last Modified: 2013-01-17
We have a PC that when you print in Adobe Reader to any printer it hangs at the printing progress bar.  It only happens on one PC at the office and multiple different adobe versions have been installed as well as disabling protected mode in Adobe.

The printing menu comes up fine, but after you select print -- the progress bar hangs and sometimes when you click on anything it will print after you wait a while.

All of the printers installed are valid working printers, Ricoh and HP.  The "print to image" has been tried as well as a postscript driver for one of the Ricoh's.  Regardless, none of the other computers have the issue and use the same drivers.
Question by:Medquest
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38766685
Does this happen for all users in that computer? Which OS is installed?

Author Comment

ID: 38767173
Windows XP 32-bit sp3, it happens for all users that log into windows.  Also to clarify, it always prints after the print progress bar hangs for about 10-30 seconds.
LVL 44

Accepted Solution

Karl Heinz Kremer earned 500 total points
ID: 38767282
Ah, that last piece of information is crucial, I missed that in the first post: clean out the printers that are installed on that computer and remove all that are no longer available. This usually is caused by Acrobat or Reader trying to get information from a printer, and the printer is not answering that request. After a while, the application moves on to the next printer. Once you remove the culprit, the system will print right away.
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Author Comment

ID: 38768433
Yea I have ran into that issue before, but for that problem it hangs when it's loading the print options screen while it's scanning for printers.  This does it after you select the printer then click print, then while it's spooling the print job to the printer the progress bar hangs there before it completes sending the job to the printer.  I've also verified all the printers are working in the print properties.

I will however try removing all the printers and add one for testing purposes.
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38768796
Good. Let me know how this goes.

Author Comment

ID: 38787076
Turns out there was a printer that didn't exist anymore.  I removed the printer and it still seemed to have the issue though.  I deleted all of them and re-installed them and that seemed to correct the problem.  There was also lots of maleware on the PC.


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