drmonoe
asked on
Exchange 2010/Outlook 2010 User Granted Full Access But Still Cannot Open Shared Mailbox
Hello,
I'm running Exchange 2010 SP1 to which most users connect via Outlook 2010.
One of our mailboxes (let's call it Shared-MailBox-One) is opened by several users who have been successfully granted Full Access and Send As permissions via the Exchange Managment Console.
There is one user however, who cannot open Shared-MailBox-One despite being granted the necessary privileges.
The screenshot shows the error she receives when she attempts to open the mailbox's contents after adding it to her Outlook profile.
I've extensively researched this issue but have not been able to find any useful information that seems to apply.
Any troubleshooting suggestions would be appreciated.
Regards,
drm
I'm running Exchange 2010 SP1 to which most users connect via Outlook 2010.
One of our mailboxes (let's call it Shared-MailBox-One) is opened by several users who have been successfully granted Full Access and Send As permissions via the Exchange Managment Console.
There is one user however, who cannot open Shared-MailBox-One despite being granted the necessary privileges.
The screenshot shows the error she receives when she attempts to open the mailbox's contents after adding it to her Outlook profile.
I've extensively researched this issue but have not been able to find any useful information that seems to apply.
Any troubleshooting suggestions would be appreciated.
Regards,
drm
ASKER
Yes, I understand Outlook 2010's ability to open additional mailboxes.
The issue here is that, using the EMC, the user was explicitly granted full access permissions and, using Outlook 2010's account settings feature added the account as an additional mailbox to open. However, when she attempts to view the mailbox's contents, she is denied.
Granting Full Access privileges (through either PowerShell or the EMC) should enable an un-restricted view of the MB without using the delegation methodology employed in previous versions of Exchange.
The issue here is that, using the EMC, the user was explicitly granted full access permissions and, using Outlook 2010's account settings feature added the account as an additional mailbox to open. However, when she attempts to view the mailbox's contents, she is denied.
Granting Full Access privileges (through either PowerShell or the EMC) should enable an un-restricted view of the MB without using the delegation methodology employed in previous versions of Exchange.
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Last time I had an issue with this kind if scenario, I found that the user had been delegated some permissions on the mailbox, which prevents proper sharing in the way you are trying t achieve.