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Exchange 2010 UM Voice mail contact

Posted on 2013-01-10
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Last Modified: 2013-02-05
We have an exchange 2010 SP2 UM server , one of the user has got lot of contacts with mobile number in outlook  saved as +61xxxxxxxxx ( 61 country code for australia). So if one of the contact tries to contact him he gets a message saying that  he got a missed call or voice mail from 0xxxxxxxx instead of saying that contact x has left message.
 
If I change the mobile number of contact on outlook to 0xxxxxxxxx  then he would a message saying that contactx has contacted.
 
Any way this can be sorted out with out user changing all his contacts.
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Question by:Malli Boppe
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38765984
Sorry so is your question as to if to change or what exactly ?

- Rancy
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Author Comment

by:Malli Boppe
ID: 38765991
So in the attached screens hot you can see an email (Voicemail) from 048xxxxxx to my mailbox . So if I have contact( Say John) in my outlook for 048xxxxxx then I would get a message saying that "Microsoft Outlook on behalf of John". So its easy to know where I got the voice mail from.
But If I have a contact ( Say John) in my outlook for 6148xxxxxx ( 61 us Australia Code and 48xxxxxxx is the mobile number) then message saying that "Microsoft Outlook on behalf of 048xxxxxx".  It doesn't identify the contact in my outlook.
So my question is there a way to change this behaviour
UM1.png
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38769822
I guess but not too sure but it cannot understand a country code but a simple code that starts with 0 and then the number

- Rancy
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Accepted Solution

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Malli Boppe earned 0 total points
ID: 38790293
You need to do the translation on the Gateway because calls to UM do not honor the DialPlan (and normalization rules) in Lync

http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/7644d661-d1b9-
4342-8ff2-e075f0002902
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Author Closing Comment

by:Malli Boppe
ID: 38854336
Solved my self
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