Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Shared network printers disappear from our print servers

Posted on 2013-01-11
10
Medium Priority
?
5,174 Views
Last Modified: 2013-01-23
Hi.
We have a problem on our mixed Windows XP/Windows 7 network in regard to printer deployment. We are in the process of migrating our clients over to Windows 7.
We still have 2003 DCs (and use these to host our printers owing to operational costs)
We use SCCM 2012 to deploy Windows 7 clients. Windows 7 clients are separate in our AD structure - no inheritence at the root of the domain. No GPO issues on either Windows 7 and Windows XP. Printers are successfully deployed via GPO, and they appear correctly on the stations.

The problem is that any printer that is shared from a 2003 DC, and is available to print from both Windows 7 and Windows XP (any manfacturer - including Ricoh photocopiers, HP and Brother printers) will every few days remove itself from the server it is shared from. This means that clients are unable to print as the printer doesn't exist where it should.
There seems to be no distinct pattern - nothing of use in the event logs on any server. (We have three 2003 DCs that are used as print servers - two other DCs with no shared printers)

This doesn't happen to printers that are shared from the same server, but are only accessible to XP clients.

Does anyone have any ideas why printers would suddenly be removed off multiple print servers?

Thanks.
Andrew.
0
Comment
Question by:and235100
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 18

Expert Comment

by:xtermie
ID: 38766461
similar situation here.
Seems like the registry keys for the printer are deleted from the local machines after they reboot or something.

http://www.edugeek.net/forums/windows/69978-printer-disappearing.html
0
 
LVL 32

Author Comment

by:and235100
ID: 38766540
Thank you - but I can't see how the linked forum topic actually helps - the issue is not printers disappearing from stations - but from print servers...

We do not use scripts/registry for printers - only group policy printer management.
0
 
LVL 13

Accepted Solution

by:
lauchangkwang earned 2000 total points
ID: 38767389
try this :

The following are two policy related to pruning:
1.      On DC, run gpedit.msc and locate Computer configuration/Administrative Templates/Printers
2.      Make sure all the pruning related policy is set to disabled
Disabled the policy "Allow pruning of published printers"
Enable the policy “Directory pruning interval”, and set the interval to Never

Source from : http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/3083dd84-0c26-4823-ad45-9fca75250d75/
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
LVL 32

Author Comment

by:and235100
ID: 38769886
Thank you lauchangkwang. I have used the options you have specified.

For "Directory Pruning Interval" I used "Infinite" (Server 2003)

I will keep an eye on the printers, and report results back here.
0
 
LVL 13

Expert Comment

by:lauchangkwang
ID: 38795806
Any update on this so far ?? :)
0
 
LVL 32

Author Comment

by:and235100
ID: 38801405
Apologies, as this is in a production environment, I wanted to ensure this hadn't had any negative impact. The solution worked perfectly. Thank you.
0
 
LVL 32

Author Comment

by:and235100
ID: 38804411
After the weekend - the problem has come back.

A Brother 7050DN and a mapped Ricoh photocopier have disappeared from one of our print servers.

Solution given has not worked for us.
0
 
LVL 13

Expert Comment

by:lauchangkwang
ID: 38805144
Does the setting remain the same?? Any changes / task performed recently??
0
 
LVL 32

Author Comment

by:and235100
ID: 38806102
Thank you for getting back on this. Setting stays the same. This is configured on both local GP and domain GP for domain controllers. Nothing else has changed. Printers still remove themselves. If driver is not in use by any other printer, then the driver gets deleted as well.
0
 
LVL 13

Expert Comment

by:lauchangkwang
ID: 38809693
>> If driver is not in use by any other printer, then the driver gets deleted as well.

Is there any batch file to do some clean up on the server a certain period like weekly ??
click Start > All programs > Accessories > System Tools > Scheduled Task.

take a look is there any batch job get scheduled with related to printer / clean up.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question