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outlook 2010 contacts not showing in address books

Posted on 2013-01-11
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Last Modified: 2013-02-03
When starting a new email the contacts do not showing under the address book when you click on to.

We have tried to set the box to allow contacts to show in the address book but it is greyed out.

There are 4 diffrent contact lists under contacts in outlook but its not seeing any of them
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Question by:Techdivision
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Expert Comment

by:arroryn
ID: 38766969
What is the default contact list?

Open the Address Book lists for your mail profile;

Outlook 2003
Tools-> E-mail Accounts-> View or change existing directories or address books-> Next

Outlook 2007
Tools-> Account Settings…-> tab Address Books

Outlook 2010
File-> Account Settings-> Account Settings…-> tab Address Books

If the Outlook Address Book service is added already, you should mark your Contacts folder as an Outlook Address Book.

If the Outlook Address Book service has not been added yet, press the New… or Add… button.
Select “Additional Address Books” and click Next.
Choose “Outlook Address Book” and click Next.
You’ll be prompted that you must close and restart Outlook for changes to take effect.
Press OK and close and restart Outlook.
The service is now added.
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Techdivision earned 0 total points
ID: 38830425
The migration from the old xp computer to the new windows 7 computer messed the profiles in outlook up. the only way to resolve was to create a new profile and setup the email accounts again.
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Author Closing Comment

by:Techdivision
ID: 38848242
The migration from the old xp computer to the new windows 7 computer messed the profiles in outlook up. the only way to resolve was to create a new profile and setup the email accounts again.
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