Table export from browser does not open in Excel

They have a user who is trying to export the table from an application that is browser-based. She's using Windows 7 and Excel 2003. When the export pops up, there is no option to open it or save it as is able to be done on other machines with similar configurations. I have checked the settings and associations for the file which is a.XLXS and have associated it with Excel. However it's only opens in a very condensed browser session with no menu choices to even save. I have been copying the entire exported table and pasting it into a workbook. However, this seems to be a workaround not a solution. Are there other settings to check?
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geriatricgeekAsked:
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Jignesh TharConnect With a Mentor Senior ManagerCommented:
Have you already tried suggestion at http://support.microsoft.com/?scid=162059?
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SandeepSr System AdministratorCommented:
Is this same problem on other machine? if not then i suspect this could be profile issue on the machine where you facing this problem. Try to recreate new profile by renaming the old profile from C:\Users with the help of Administrator account or via safemode. And see if it works?
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Rob HensonConnect With a Mentor Finance AnalystCommented:
I suspect Excel 2003 will only recognise xlsx if you have the 2007 compatability pack installed.

Thanks
Rob H
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geriatricgeekAuthor Commented:
the 2007 converter is installed.
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