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Cannot access Firewall in Windows 7 64

Posted on 2013-01-11
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Last Modified: 2013-01-18
I need to make some settings to my firewall, but when I attemp to enter the program from Control Panel/System and Security, nothing happens when I click on any of the firewall related options.  Nothing is greyed out, but nothing happens when I click.  Running Windows 7 Pro 64 bit with Webroot Security with the Webroot firewall disabled. Computer exists on a small peer-to-peer network.
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Question by:kentcrane
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Expert Comment

by:webtechgal
ID: 38768701
Hi @kentcrane

It seems like something is in limbo. My suggestion would be to uninstall the Webroot Security and see if the Windows firewall is accessible again. (According to the Webroot site they do use the Windows firewall in tandem with their own.)  If so, then Webroot Security may have a conflict (check for updated version?). If not, then you may need to run a repair on the system.
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Expert Comment

by:Gabriel Clifton
ID: 38768769
You may need to start the window firewall service
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Author Comment

by:kentcrane
ID: 38768890
How do I start the windows firewall service?
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Expert Comment

by:Gabriel Clifton
ID: 38768936
from run (windows key + R) type services.msc and hit enter.
scroll down to where it says windows firewall and right click on it and select start
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Author Comment

by:kentcrane
ID: 38768993
Windows firewall is already started. I have uninstalled Webroot and done a lot of other things that I found in the Microsoft help site.  I am getting other errors popping up so I think that I will do a clean re-install of Windows.
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Expert Comment

by:webtechgal
ID: 38769035
You might just try the Windows repair option. It can save you quite a bit of reinstalling if it works.... Good luck!
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Accepted Solution

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kentcrane earned 0 total points
ID: 38772630
Problem Solved by replacing the memory on the motherboard.
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Author Closing Comment

by:kentcrane
ID: 38792315
The problem was a hardware issue that was solved by replacing the memory on the motherboard.
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