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HP Proliant ML310 - Error 1783 Slot 3 Drive Array Controller Error- Server will not boot up

Posted on 2013-01-11
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Last Modified: 2013-01-16
HP Proliant ML310 - Error 1783 Slot 3 Drive Array Controller Error- Server will not boot up

Shutdown my Server and now it will not come back up and get the above error message.

2 hard drives in a raid 1

My server install some windows updates before shutdown.  Not sure if that's the cause.  We also had a power surge right before I shutdown the server.

Any suggestions?

How do I access the raid configuration during boot up?
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Question by:cmleavitt
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andyalder earned 500 total points
ID: 38769252
The onboard RAID controller chip may be fried in which case you can replace it with a P410 in a PCIe slot but check the firmware level first in case it is this problem - http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03350045

It'll complete POST and let you run the firmware DVD with the drives removed if it is that problem, if not try removing the cache if there is any since that may be corrupt (it's a SODIMM sticking out of the motherboard, generally near the SAS cable connectors).

Do not shove the drives back in with it powered on, it'll treat them as blank disks and you could lose data.
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by:cmleavitt
ID: 38772947
Let say its just a firmware issue.  Can I update the firmware to the lastest version with the drives in and not lose any data?
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by:andyalder
andyalder earned 500 total points
ID: 38773678
Normally you can leave the drives in while you update the firmware, however with that particular problem you have to take them out as it won't boot with them in. It doesn't matter as far as data is concerned since the configuration is stored on the drives so when you put them back in the controller reads the metadata and knows how the disks are laid out. That's rather useful since it means you can move the disks to any other Smart Array controller and it'll still be able to read the data.
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