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VPN - Cannot connect to Phonebook Entry

Posted on 2013-01-11
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Last Modified: 2013-12-24
Hello, I have a user who is having trouble connecting to VPN.

He had a saved vpn shortcut on his desktop, but whenever he tries to access it, the vpn tries to connect for maybe half a second and gives him the error below:

Cannot connect to phonebook entry.
Error 5: Access Denied

Something interesting to note is that when I create a new connection and connect right from it, the VPN will connect perfectly fine. However, when I save that connection and try to connect to it again, it gives me the same error above.

Help!
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Question by:ForzaSupport
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6 Comments
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38768768
Is there a permission error running the shortcut?  That is, is the user profile running the shortcut the same user profile that created the VPN connection.

.... Thinkpads_User
0
 

Author Comment

by:ForzaSupport
ID: 38768801
No, no permission error. We used the same account to create a new vpn connection. I have him connected right now to the VPN, but if he tries to connect again to the same vpn connection, it will deny him with the error above.
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LVL 97

Expert Comment

by:Experienced Member
ID: 38768809
I have found I get profile errors in VPN profiles (and wireless profiles for that matter). Try deleting all the VPN profiles, restarting the computer, and then remaking the needed profile. See if that helps.

.... Thinkpads_User
0
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Accepted Solution

by:
ForzaSupport earned 0 total points
ID: 38836005
I have still not found the solution but using rasphone.pbk to connect to vpn tool seems to be a good work around
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Author Closing Comment

by:ForzaSupport
ID: 38850443
This was the solution for my problem
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Expert Comment

by:vancampconsult
ID: 39738363
How can this be an accepted solution?! Please delete this post!
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