Solved

VPN - Cannot connect to Phonebook Entry

Posted on 2013-01-11
6
1,953 Views
Last Modified: 2013-12-24
Hello, I have a user who is having trouble connecting to VPN.

He had a saved vpn shortcut on his desktop, but whenever he tries to access it, the vpn tries to connect for maybe half a second and gives him the error below:

Cannot connect to phonebook entry.
Error 5: Access Denied

Something interesting to note is that when I create a new connection and connect right from it, the VPN will connect perfectly fine. However, when I save that connection and try to connect to it again, it gives me the same error above.

Help!
0
Comment
Question by:ForzaSupport
  • 3
  • 2
6 Comments
 
LVL 90

Expert Comment

by:John Hurst
ID: 38768768
Is there a permission error running the shortcut?  That is, is the user profile running the shortcut the same user profile that created the VPN connection.

.... Thinkpads_User
0
 

Author Comment

by:ForzaSupport
ID: 38768801
No, no permission error. We used the same account to create a new vpn connection. I have him connected right now to the VPN, but if he tries to connect again to the same vpn connection, it will deny him with the error above.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 38768809
I have found I get profile errors in VPN profiles (and wireless profiles for that matter). Try deleting all the VPN profiles, restarting the computer, and then remaking the needed profile. See if that helps.

.... Thinkpads_User
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 

Accepted Solution

by:
ForzaSupport earned 0 total points
ID: 38836005
I have still not found the solution but using rasphone.pbk to connect to vpn tool seems to be a good work around
0
 

Author Closing Comment

by:ForzaSupport
ID: 38850443
This was the solution for my problem
0
 

Expert Comment

by:vancampconsult
ID: 39738363
How can this be an accepted solution?! Please delete this post!
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Some time ago I was asked to set up a web portal PC to put at our entrance. When customers arrive, they could see a webpage 'promoting' our company. So I tried to set up a windows 7 PC as a kiosk PC.......... I will spare you all the annoyances I…
PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now