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Lync Pictures Disappearing

Posted on 2013-01-11
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Last Modified: 2013-01-20
I have a loaded our company pictures into Active Directory and am seeing a weird symptom when they are displayed in the Lync client. After deleteing the cache, C:\Users\<username>\AppData\Local\Microsoft\Communicator
searching on certain users, the picture will load for a second then disappear.

I have tried changing the size of the pictures to as low as 8k and tried changing the aspect ratio to 96x96. Neither helped on those particular photos.

Any suggestions would be appreciated.

Thanks. LK
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Question by:ljkrauss
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5 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38769704
Demystifying Photos in Lync
http://www.justin-morris.net/demystifying-photos-in-lync/

- Rancy
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38769825
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 38769994
We used the application below. It worked great and we haven't had any problems.

http://www.cjwdev.co.uk/Software/ADPhotoEdit/Info.html
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Accepted Solution

by:
ljkrauss earned 0 total points
ID: 38778920
It turns out that this is the behavior if a user has changed the properties for his photo to not display. This is not something that can be turned off but there is a work-around here:


http://social.technet.microsoft.com/forums/en-US/sharepointadminprevious/thread/7868ad33-6205-4757-871e-d1cf22c44a9e/
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Author Closing Comment

by:ljkrauss
ID: 38798070
The other solutions were infomrative but I had already read them and they didnt answer the question. Hopefully documenting this behavior will save someone some time.
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