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Dell open manage login problem

Posted on 2013-01-11
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I have a new server with Window 2011 SBS Essentials. I have installed Dell OpenManage and can't log in. Always get Failed Login

What are the default username and password?

When I use Active Directory credentials to log in and select "Active Directory Login" it is still failing to log in

I have tried both

username and password
domain\username and password

No success
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Question by:Gerhardpet
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8 Comments
 
LVL 18

Expert Comment

by:Sushil Sonawane
ID: 38768959
Administrator account is the login for windows. When logging into Server Administrator from a system running a supported Microsoft® Windows® Server 2003 operating system, you cannot use a blank password due to operating system constraints.

For more info refer below link:

http://docs.us.dell.com/support/edocs/software/svradmin/1.9/en/ug/using.htm#wp1043371

http://en.community.dell.com/support-forums/servers/f/1466/t/17175910.aspx
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LVL 1

Author Comment

by:Gerhardpet
ID: 38769105
I'm not using a blank password. I have already looked trough the same documentation you pointed out.
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LVL 18

Expert Comment

by:Sushil Sonawane
ID: 38769203
Uninstall the application and again install then check.
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LVL 20

Expert Comment

by:Svet Paperov
ID: 38769468
The question might sound strange but the Logon screen you have, is it a Windows one or a browser form? If it's the Windows logon screen, just click Cancel - you will have another, web-based, logon screen where you should be able to enter the correct username password.

I have the same issue but never had the time to investigate - this workaround works.
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Author Comment

by:Gerhardpet
ID: 38769634
I uninstall and the re-install which did not fix the problem

IN IE I get to the web login screen when it loads

IN FF I get a windows login screen first but I'm already doing what you suggested, cancel and then log in to the web.

Any other clues as to why it does not work?
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LVL 79

Expert Comment

by:arnold
ID: 38770044
You may need to install the AD option of dll openmanage. Usually it s uses NTLM to authenticate when you run the desktop link of server administrator.
You need to se administrator@addomain with the password.
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Accepted Solution

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Gerhardpet earned 0 total points
ID: 38810494
I think the problem is with Window 2011 SBS Essentials. I did another install in windows 2008 R2 with no problems.

Somehow because of the restriction on domain functions in SBS 2011 Essentials it does not work
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Author Closing Comment

by:Gerhardpet
ID: 38826137
Could not find a solution for this
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