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Trying to Rebuild/Restore BES server

Posted on 2013-01-11
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Last Modified: 2016-11-23
Hi Everyone,

We had a controller card fail in our old Dell server today and I have spent the entire day trying to recover the only remaining VM running on this server. It was an ESXi 4.0 server and the VM was a 2003 server running BES services and nothing else.

I am now trying to recover from a file backup of the entire C$ drive of the VM from November from our Axcient Backup Appliance. I also have a backup of the system state from that day as well.

I have built new VM on another ESXi server, installed 2003 and added the server back to the domain as the same server name (removed it from AD first) and I have also ran a restore of the backup to a RESTORE folder on the new VM server. But now I am unsure how to proceed. I have not yet restored the system state from the backup.

Has anyone faced this situation before? I am looking for the best way to complete this task as the owners and board member Blackberries are all on this server and I know that if I build a new server from Scratch I will have to wipe their devices to add them to the new BES server.

Thanks in advance for your advice and help.

TheSonicOne
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Question by:TheSonicGod
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38769908
The system state isn't going to matter.

Install BES, which will include the SQL database but don't start the services at the end of the installation. Then restore the database in to the SQL. Start thserviceses and it should come straight up.

Although personally I would suggest getting RIM support involved. You might have support from RIM via your mobile phone service provider.

Simon.
0
 

Author Comment

by:TheSonicGod
ID: 38770776
Thanks Simon,

Do you know if I should complete the entire install and configuration of Bes (server settings etc.) or just the base install ?

Thanks,

TheSonicOne
0
 

Author Comment

by:TheSonicGod
ID: 38770998
I meant before restoring the database

thanks,

thesonicone
0
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38771787
The complete installation. You need to get right to the end where there is an option to start the services.

Simon.
0
 

Author Comment

by:TheSonicGod
ID: 38773391
ok - I will complete and advise.

thanks,

TheSonicOne
0
 

Author Comment

by:TheSonicGod
ID: 38775959
Hi Simon,

OK - here is what I have completed
1) Rebuilt the server and installed and configured bes and confirmed it was working.
2) Took a snapshot image of the rebuilt server to fail back to.
3) Stopped all MS SQL and Blackberry services on system
4) Restored from backup the following directories and files contained within them:
a) C:\Program Files\Microsoft SQL Server\
b) C:\Program Files\Research In Motion\BlackBerry Enterprise Server
c) C:\WINDOWS\inf\009\MSSQL$BLACKBERRY
d) C:\WINDOWS\inf\inc\MSSQL$BLACKBERRY
5) Rebooted the system and now have the following 2 services errors on start up:
i) The BlackBerry Dispatcher service terminated with service-specific error 5009 (0x1391).
ii) The SQL Server (BLACKBERRY) service terminated with service-specific error 17058 (0x42A2).

From what I have ready the dispatch service is dependent on the SQL service so I think there is only 1 error here.

Did I miss a step or do something wrong?

Thanks,

TheSonicOne
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38777968
How did you restore the SQL databases?
How did you back them up in the first place?

Simon.
0
 

Author Comment

by:TheSonicGod
ID: 38779102
Hi Simon,

I restored them by copying them from the backup on the axcient Appliance with all services stopped

They were backed up using the axcient SQL backup - here is a link to the solution in case you want to look at it.

www.axcient.com

Please let me know if there is anything else to try.

thanks,

TheSonicOne
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 38782451
SQL backups and restores are usually done with SQL aware tools, or via a dump from SQL itself to a file. Rarely to you use the actual database files. Therefore I have to wonder if the SQL restore wasn't successful.

Simon.
0
 

Author Closing Comment

by:TheSonicGod
ID: 38785850
Hi Simon,

The client decided just to format the BB devices and go with a clean install of BES to fix this. I did not get a chance to complete the restore unfortunately but it looks like the rebuild of the SQL database using tools would have worked.

Thanks for all your help.

TheSonicOne
0

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