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Unable to reset Cisco E4200 wireless router

Posted on 2013-01-12
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Last Modified: 2014-11-08
I have an E4200 wireless router.  It was put into bridge mode, and I need to reset it.  I have tried to use the reset button on the back (holding it down for 10 secs and then rebooting).

However, it doesn't seem to want to reset back to factory defaults.  There are no lan connectivity lights on the lan ports and I am unable to access the default IP address or the one that was statically configured.

Any ideas?
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Question by:amclaughlin01
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Frosty555 earned 1500 total points
ID: 38770899
Do you mean that the DHCP server was turned off? There is no "bridge mode" on an E4200.

Make sure you're pressing the "reset" button, which is the red recessed button underneath the router, and not the blue "Wifi Protected Setup" button. After holding the button down for 10 seconds, release it and wait for at least 30 seconds before pulling the power on the router. You need to give the router a chance to wipe it's settings and reboot itself.

If a factory reset is not working then something is wrong with the router.
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by:amclaughlin01
ID: 38772850
I ended up sitting on the phone with Cisco for almost 3 hours and we were unable to get it to reset.  

I will be returning it for a replacment
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Expert Comment

by:Chaste Swedge
ID: 40430109
There ABSOLUTELY is a bridge mode for the E4200, and I am having EXACTLY the same problem as above. Have already spent 1 hours on phone with Cisco. Will probably spend at least 2 hours more before I through the idiot box away.
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