OEM pre-installed Microsoft Office
Posted on 2013-01-12
My client has an Acer Aspire laptop, model 5532. Windows 7 Home Premium 64-bit. She bought it Nov 2009. Warranty is expired.
The PC became very slow and corrupted, to the point I couldn't even install Windows 7 SP1 because of errors. Long story short, I re-installed the OS fresh from the recovery partition. Went OK.
There is a trial version of MS Office Home and Student 2007 on the PC and it's asking for a software key. No surprise to me. Client, however, claims that when they bought this PC, it came with the Office and she didn't have to pay for any licences. "It just worked." I found it hard to believe, but before re-installing the OS, I did open Word for a second and it did not ask for a key or anything.
Is it possible that Acer put some sort of OEM Office on a $300 laptop? If so, how would I put it back on? Who would provide support?