Recovering deleted items from Outlook mailbox

Posted on 2013-01-12
Last Modified: 2014-04-03
Here’s the deal—my company just let someone go a couple of days ago, and this person evidently deleted a bunch of items from her Outlook mailbox before her access was cut off-- the deletions were evidently done several days to a week before she was let go.

So, I need to recover whatever she may have deleted from her mailbox. (This is SBS 2011 Standard, Exchange 2010 and Outlook 2003 BTW). When I look at her mailbox in Outlook, I see many folders in her Deleted Items folder, but when I look inside the folders themselves they are empty when they each should have a ton of messages in them.

I would have assumed that given malicious intent she would have hard deleted her messages by emptying Deleted Items, but if she had done that, presumably I’d see nothing in Deleted Items rather than a bunch of empty folders.

I tried doing a “recover deleted items” from the Deleted Items folder in O2K3, but it didn’t help. It restored a bunch of individual messages that were in Deleted Items, but afterward, deleted folders were still there, and still empty.

My Exchange server has “keep deleted items” set for 45 days, so presumably everything the deleted, hard or soft, is still in her mailbox, but I’m trying to figure out the best way to retrieve it short of restoring a copy of the entire mail store from a backup and using it to manually extract her mailbox. Ultimately I suppose I can do this if I absolutely have to, but it’s not my first choice, since it’s something I’ve never done before and the very involved process looks a more than a little intimidating (using SBS 2011 backup, so no way to restore individual mailboxes AFAIK).

Question:  Is there any way to can recreate this user’s mailbox as it existed say, 10-14 days ago, via Outlook or Exchange 2010 without having to resort to the full restore/extract procedure described above?

Any other insight or suggestions would be greatly appreciated.

Many thanks.
Question by:Joe2009
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 25

Accepted Solution

Tony Giangreco earned 250 total points
ID: 38770384
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 250 total points
ID: 38770386
Question:  Is there any way to can recreate this user’s mailbox as it existed say, 10-14 days ago, via Outlook or Exchange 2010 without having to resort to the full restore/extract procedure described above? - NO such feature

As you have tried almost everything with with Recover Deleted items in OWA once and if still not recover from a day ago when you think she deleted data

- Rancy

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question