Beginning last night, one of our financial production servers began rebooting itself. It would come up to the login prompt and a before you could log on, it would reboot. I was able to get into safe mode and set it to not restart automatically but after being in safe mode for just a few minutes, it would reboot there too. A lot of articles online say that bad memory could be a culprit, so I replaced the 4 sticks with 4 new sticks but that did not change the situation. I was able to get a small memory dump file off of the box and I read it with the Windows debugging tool. This was my first time using this tool so I’m not completely sure what it’s telling me, but it appeared that the problem was with the cpqasm2.sys driver. While in safe mode, I tried updating this driver but I’m not able to do much of anything in safe mode of course since the Windows installer service won’t run. I did disable a bunch of the HP management services and rebooted into regular mode but that didn’t help any.
I am just wondering how I’m supposed to update drivers or remove applications in safe mode. I’m not sure where to go next to get this server up and running and time is ticking. If anyone could provide some assistance, it would be most appreciated. I have attached the memory dump here in the hopes that some kind soul with a lot more knowledge than I might help out.
Thanks in advance