• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1016
  • Last Modified:

vSphere Client Password Lost

vSphere Client Logon ScreenHi,
  I have two VMWare hosts: 192.168.1.2, 192.168.1.124.
  For some reason I lost username and password to connect to vCenter where I was able to manage both VMWare hosts.  Luckily I can log on to each host by using IP address:   How can I recover the password or reset the password?
  Do I have to uninstall/reinstall vSphere client completely?
  Without VCenter, I am limited as to additional functionality copying VMs across Hosts ... etc.

Thanks.
0
sglee
Asked:
sglee
  • 8
  • 4
  • 4
  • +1
5 Solutions
 
Danny McDanielClinical Systems AnalystCommented:
Can't tell what version of VC you have, but if your VC is installed on a Windows server then just use credentials that have administrator level access on the server.  If it's 5.1, make sure you specify domainname (hostname if standalone) with username.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Create a new vCenter Administrator Account, or reset the Local User Account or Domain Account you have been using for vCenter.
0
 
Marcel B.Commented:
I put some possible approaches below, which help you understanding and solving this issue.

Please reset the password of the user account you use to gain access to the system.
This could be done through AD.

Uninstall / reinstall of vSphere Client isn´t necessary.
Each user which is member of the local Administrators Group from your vCenter Server got the right to logon into vSpere Client.
You can use the local Administrator of your vCenter Server to logon into vSphere Client
I highly recommend to create global groups which are granted into local Administrators Group of your vCenter Server like ESXi_Admins_%computername%_A to maintain User Access to your vCenter Server.
0
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

 
sgleeAuthor Commented:
Here is more information.
IP: 192.168.1.2 is for VMWare host ESX V5.
On this host, I created a multiple VMs. One of them is called 'TS3' - Terminal Server #3.
I believe that I logged into TS3 using Remote Desktop (from my Win7 workstation) and installed VCenter.  I am not sure if I used my credentials or network admin credentials to log in to TS3 to install VCenter.

Anyway, at the end of installation, I am sure that the logon screen showed TS3 in the IP Address/Name field (instead of IP address). Also I know that 'root' was not there in User Name and somehow username and password was automatically populated. And that is the reason I do not recall exactly what it used to say in the username and password fields.

I tried all kinds of combination of usernames and passwords.
mine (which is net admin equivalent), domain admin, local admin (administrator). But none of these worked. But that is all I could have ever used during the vCenter setup.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
have you actually installed vCenter Server or mistaken it for the vSphere Client?

check the TS3 server for vCenter Server Service?

You can use single sign on credentials logging into vSphere vCenter, these are the same credentials that you would have logged in and installed vCenter on TS3 with.

Just Check vCenter Server is installed and Services are running?
0
 
Danny McDanielClinical Systems AnalystCommented:
You might also make sure that the vcenter service is running, too, assuming it's installed
0
 
sgleeAuthor Commented:
ServicesVMware SoftwareHere are Services.msc and VMware menu from Start.
0
 
Danny McDanielClinical Systems AnalystCommented:
Services aren't running... did you try to start or reboot server?
0
 
sgleeAuthor Commented:
VCenter Service Start ErrorI started it, but I got an error:
0
 
sgleeAuthor Commented:
VC WebService Start Failure
0
 
Danny McDanielClinical Systems AnalystCommented:
Is the database service running?  Probably MS SQL..
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Well you cannot login because VMware vCenter server service is not available.

This may be due to invalid credentials, or to a problem with connectivity to a domain controller, if this machine belongs to a domain and VMware VirtualCenter is running as the LocalSystem account.

Also check this Kb

http://kb.vmware.com/kb/1017390
0
 
sgleeAuthor Commented:
I stay away my desk for a while. I will get back to you later today.

Thanks
0
 
sgleeAuthor Commented:
What if I uninstall VCenter client and re-install it?
What would I loose by doing this?
I feel that it would be very time comsuming to troubleshoot these errors.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Well you would not really lose anything, because it would use the same VC database.

if you uninstalled everything, you would lose performance history and summarys, vCenter Inventory look, and customimzation specficiations. (not much, that cannot be re-created in 30 mins)

but you issue looks like an AD issue, or username and password authentication issue.
0
 
sgleeAuthor Commented:
all usernames and passwords are working fine. No has reported any issues logging in and I have been using network admin credentials so far.

I will uninstall and reinstall.
0
 
sgleeAuthor Commented:
I un-installed and re-installed vCenter. It works fine now.
Thank you for your help.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

  • 8
  • 4
  • 4
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now