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MS Office 2007 Activation

Posted on 2013-01-12
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Last Modified: 2013-01-17
I have replaced a motherboard and now Office 2007 needs to be reactivated. I attempted to activate online but it failed, saying the software has already been activated - which it was, but on the same machine. It suggests using the telephone method, but when I click on "activate over the telephone" nothing happens. Any ideas? I am familiar with both activation methods but it is not working for the phone method.
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Question by:Norm Dickinson
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4 Comments
 
LVL 3

Expert Comment

by:nam0a
ID: 38770960
In my view, you should explain it to Microsoft support email and ask for reactivation of office 2007 with the previous product key. https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539 
Good Luck
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LVL 88

Expert Comment

by:rindi
ID: 38771064
If your Office is an OEM version, and you changed the mainboard with a different model, then it isn't the same machine anymore, and you will have to buy a new license.
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LVL 13

Accepted Solution

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Norm Dickinson earned 0 total points
ID: 38771134
I was able to activate the product by simply uninstalling it and reinstalling it, at which point the telephone activation feature worked as normal. Sorry, but I have solved my own problem in this case and neither attempt at a solution really helped at all.
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LVL 13

Author Closing Comment

by:Norm Dickinson
ID: 38786402
My answer solved the problem in a simple way that anyone can use and the other two answers I had received did not address the malfunction, but instead pointed me toward there being very little I could do.
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