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No Internet access

Posted on 2013-01-12
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Last Modified: 2013-01-14
Experts,
I have lost Internet connections that I previously had on a HP notebook. The connection is wireless but for unknown reasons the notebook is unable to indetify active networks. I'm currently connected with no Internet access, if that makes sense.
Furthermore, I'm not sure I'm even in the right que for this question.
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Question by:Frank Freese
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Author Comment

by:Frank Freese
ID: 38771111
Here's an attached file that might help
No-Internet-Access.docx
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Accepted Solution

by:
Darr247 earned 500 total points
ID: 38771131
The 'Details' page of that Wireless Network Connect Status dialog would likely tell us more.

But without that info, the first thing I would recommend is rebooting the router... i.e. just unplug the power to it, wait a few seconds and plug the power back in... either at the wall wart or where the wall wart connects to the router.
(I'm assuming you already tried rebooting the computer.)

Next would be resetting the TCP stack.
click the 'start' orb
type cmd in the search box
hold down Ctrl+Shift and hit Enter
(or right-click the result that appears at the top of the start menu, under Programs (1), and choose Run as administrator)
answer Yes to the UAC prompt
In the Administrator window that opens, run the command
netsh int ip reset c:\resetTCPlog.txt

When that finishes, close the Administrator window, reboot, then try your connection again.


If that didn't fix it, try also resetting Winsock2.
i.e. open an Administrator window as above, then run
netsh winsock reset
then close the Administrator window, reboot, and try your connection again.

If you can post that Details page from the Wireless Network Connection Status dialog, that would help.
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Author Comment

by:Frank Freese
ID: 38771138
I'm running a System Restore from earlier this afternoon to see if that fixes my problem. If it does, great. If not I'll proceed as you suggested. The router has already been turned off and on and the system has been rebooted. I'm working from another desktop since it is my laptop that has the problems so connectivity from the deaktop must be ok
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Author Comment

by:Frank Freese
ID: 38771158
System Restore did not help.
From the command prompt I got the following:
Resetting Global, OK!
Resetting Interface, OK!
Resetting Unicast Address, OK!
Resetting Subinterface, OK!
Restart the computer to complete this action

By the way I'm running Windows 7/64

All I get now is a rotating circle everytime the cursor is on the taskbar. It seems that the system is hung up. Can I do this running in safe mode running networking?
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Author Comment

by:Frank Freese
ID: 38771172
No luck
Attached is the Wireless Network Connection dialog box at the end of the document.
No-Internet-Access.docx
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LVL 44

Assisted Solution

by:Darr247
Darr247 earned 500 total points
ID: 38771183
You're not getting an IP address from the router.
Try deleting the Wireless Network and creating it again.
From Network and Sharing Center, click Manage wireless networks on the left.
Find your network in the list of networks there, click on it, then choose Remove on the command bar. Confirm removal if prompted.

Now connect to your wireless network and enter the security passphrase again.

Check that details page and see if you're getting an IPv4 address
(if it's 169.254.xxx.xxx you are still not getting an IP address).
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Author Comment

by:Frank Freese
ID: 38771193
Deleted and recreated. Here's what I got:

Autoconfiguration IPv4 is 169.254.145.230
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Assisted Solution

by:Darr247
Darr247 earned 500 total points
ID: 38771209
Did you try connecting to the network and then it prompted you to enter the passphrase, or did you manually recreate the network using the Add button on the Manage wireless networks command bar?
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Author Comment

by:Frank Freese
ID: 38771213
I did not manually recreate the network.
I'm not seeing that I'm connected to a HomeNetwork. I'm also wondering, could some service not being running?
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LVL 44

Assisted Solution

by:Darr247
Darr247 earned 500 total points
ID: 38771227
Open a command prompt on the laptop ('start', type in cmd and hit Enter)
In the window that opens, run
ipconfig /all >%userprofile%\desktop\ipconfig113.txt

Then copy the ipconfig113.txt file that appears on the laptop's desktop to a USB stick or (gasp) floppy disk so you can attach it to a comment here from your other computer.

e.g. click Attach File, browse to the file and select it, then click Open. When you're back at the Post a Comment box, you still have to click the Attach button that appears to actually attach and upload it before submitting the comment.
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Author Comment

by:Frank Freese
ID: 38771228
I ran Windows Network Diagnostics and the following problem was found:
Either the Peer Name Resolution Protocol Service (PNRPsvc) or the Peer Networking Indentity Manager service (p2pmisvc) is not running. Hope this helps
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Expert Comment

by:Darr247
ID: 38771255
Neither of those need to be running, actually.
I just looked at my services - those are both stopped and I'm connected wirelessly right now, no problem.
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Author Comment

by:Frank Freese
ID: 38771258
I got an access denied the first time. The I ran cmd as administrator and entered in your command. I do not see the file on my desktop and did not get any errors from my typing.
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LVL 44

Assisted Solution

by:Darr247
Darr247 earned 500 total points
ID: 38771270
The only way I can get an access denied error is if I try to make the file in C:\ rather than in the
%userprofile%\desktop folder.

Open a command window again and do
CD %userprofile%\desktop
and see where the resulting
path\says\you\are>
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Author Comment

by:Frank Freese
ID: 38771283
It told me I was at c:\Users\Frank Freese\Desktop>
Re-ran your command and again got Access Denied from above location from my laptop, not my desktop. For some reason I cannot create the ipconfig113.txt file?
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Author Comment

by:Frank Freese
ID: 38771287
suggestion - it's after 1 am. Do you mind if we pick up tomorrow?
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LVL 44

Expert Comment

by:Darr247
ID: 38771326
no prob. :-)
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Author Comment

by:Frank Freese
ID: 38771336
guess what? I went back to restore but at a different date and everything is ok! you earned your 500 points - lots of good suggestions and you stayed with me. thank you so very very much
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Author Closing Comment

by:Frank Freese
ID: 38771341
again, many thanks - good job
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LVL 44

Expert Comment

by:Darr247
ID: 38771399
Hmmmm...  ok, then.  :-]
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Author Comment

by:Frank Freese
ID: 38772318
I really am grateful
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LVL 44

Expert Comment

by:Darr247
ID: 38773262
Yes, I wasn't complaining...
Just thinking that fixing the symptoms without actually determining the root cause almost always means you'll see those symptoms again.
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Author Comment

by:Frank Freese
ID: 38774358
Agreed...I can only suspect that its nasty head will pop up again. But I'm much further ahead of the curve now so if this reoccurs I can move forward faster. I can only suspect that somehow a driver or something in the registery got corrupted. Now if you can only fix on my desktop why I can never upgrade to SP1 for Win 7 64 bit after trying everything posted you'll win the global award for problem solving. Open a question here?
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LVL 44

Expert Comment

by:Darr247
ID: 38775031
Yes... there are at least a half-dozen things to try on that. I had to put my MBR back to stock to get it to install (I had installed linux on a second partition and SP1 wouldn't install with grub's MBR present).
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Author Comment

by:Frank Freese
ID: 38775042
Ok - look you a question, and thanks. I never took offensive to any of your comments or suggestions. Just grateful for the help
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