• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 347
  • Last Modified:

No Internet access

Experts,
I have lost Internet connections that I previously had on a HP notebook. The connection is wireless but for unknown reasons the notebook is unable to indetify active networks. I'm currently connected with no Internet access, if that makes sense.
Furthermore, I'm not sure I'm even in the right que for this question.
0
Frank Freese
Asked:
Frank Freese
  • 15
  • 10
5 Solutions
 
Frank FreeseAuthor Commented:
Here's an attached file that might help
No-Internet-Access.docx
0
 
Darr247Commented:
The 'Details' page of that Wireless Network Connect Status dialog would likely tell us more.

But without that info, the first thing I would recommend is rebooting the router... i.e. just unplug the power to it, wait a few seconds and plug the power back in... either at the wall wart or where the wall wart connects to the router.
(I'm assuming you already tried rebooting the computer.)

Next would be resetting the TCP stack.
click the 'start' orb
type cmd in the search box
hold down Ctrl+Shift and hit Enter
(or right-click the result that appears at the top of the start menu, under Programs (1), and choose Run as administrator)
answer Yes to the UAC prompt
In the Administrator window that opens, run the command
netsh int ip reset c:\resetTCPlog.txt

When that finishes, close the Administrator window, reboot, then try your connection again.


If that didn't fix it, try also resetting Winsock2.
i.e. open an Administrator window as above, then run
netsh winsock reset
then close the Administrator window, reboot, and try your connection again.

If you can post that Details page from the Wireless Network Connection Status dialog, that would help.
0
 
Frank FreeseAuthor Commented:
I'm running a System Restore from earlier this afternoon to see if that fixes my problem. If it does, great. If not I'll proceed as you suggested. The router has already been turned off and on and the system has been rebooted. I'm working from another desktop since it is my laptop that has the problems so connectivity from the deaktop must be ok
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
Frank FreeseAuthor Commented:
System Restore did not help.
From the command prompt I got the following:
Resetting Global, OK!
Resetting Interface, OK!
Resetting Unicast Address, OK!
Resetting Subinterface, OK!
Restart the computer to complete this action

By the way I'm running Windows 7/64

All I get now is a rotating circle everytime the cursor is on the taskbar. It seems that the system is hung up. Can I do this running in safe mode running networking?
0
 
Frank FreeseAuthor Commented:
No luck
Attached is the Wireless Network Connection dialog box at the end of the document.
No-Internet-Access.docx
0
 
Darr247Commented:
You're not getting an IP address from the router.
Try deleting the Wireless Network and creating it again.
From Network and Sharing Center, click Manage wireless networks on the left.
Find your network in the list of networks there, click on it, then choose Remove on the command bar. Confirm removal if prompted.

Now connect to your wireless network and enter the security passphrase again.

Check that details page and see if you're getting an IPv4 address
(if it's 169.254.xxx.xxx you are still not getting an IP address).
0
 
Frank FreeseAuthor Commented:
Deleted and recreated. Here's what I got:

Autoconfiguration IPv4 is 169.254.145.230
0
 
Darr247Commented:
Did you try connecting to the network and then it prompted you to enter the passphrase, or did you manually recreate the network using the Add button on the Manage wireless networks command bar?
0
 
Frank FreeseAuthor Commented:
I did not manually recreate the network.
I'm not seeing that I'm connected to a HomeNetwork. I'm also wondering, could some service not being running?
0
 
Darr247Commented:
Open a command prompt on the laptop ('start', type in cmd and hit Enter)
In the window that opens, run
ipconfig /all >%userprofile%\desktop\ipconfig113.txt

Then copy the ipconfig113.txt file that appears on the laptop's desktop to a USB stick or (gasp) floppy disk so you can attach it to a comment here from your other computer.

e.g. click Attach File, browse to the file and select it, then click Open. When you're back at the Post a Comment box, you still have to click the Attach button that appears to actually attach and upload it before submitting the comment.
0
 
Frank FreeseAuthor Commented:
I ran Windows Network Diagnostics and the following problem was found:
Either the Peer Name Resolution Protocol Service (PNRPsvc) or the Peer Networking Indentity Manager service (p2pmisvc) is not running. Hope this helps
0
 
Darr247Commented:
Neither of those need to be running, actually.
I just looked at my services - those are both stopped and I'm connected wirelessly right now, no problem.
0
 
Frank FreeseAuthor Commented:
I got an access denied the first time. The I ran cmd as administrator and entered in your command. I do not see the file on my desktop and did not get any errors from my typing.
0
 
Darr247Commented:
The only way I can get an access denied error is if I try to make the file in C:\ rather than in the
%userprofile%\desktop folder.

Open a command window again and do
CD %userprofile%\desktop
and see where the resulting
path\says\you\are>
0
 
Frank FreeseAuthor Commented:
It told me I was at c:\Users\Frank Freese\Desktop>
Re-ran your command and again got Access Denied from above location from my laptop, not my desktop. For some reason I cannot create the ipconfig113.txt file?
0
 
Frank FreeseAuthor Commented:
suggestion - it's after 1 am. Do you mind if we pick up tomorrow?
0
 
Darr247Commented:
no prob. :-)
0
 
Frank FreeseAuthor Commented:
guess what? I went back to restore but at a different date and everything is ok! you earned your 500 points - lots of good suggestions and you stayed with me. thank you so very very much
0
 
Frank FreeseAuthor Commented:
again, many thanks - good job
0
 
Darr247Commented:
Hmmmm...  ok, then.  :-]
0
 
Frank FreeseAuthor Commented:
I really am grateful
0
 
Darr247Commented:
Yes, I wasn't complaining...
Just thinking that fixing the symptoms without actually determining the root cause almost always means you'll see those symptoms again.
0
 
Frank FreeseAuthor Commented:
Agreed...I can only suspect that its nasty head will pop up again. But I'm much further ahead of the curve now so if this reoccurs I can move forward faster. I can only suspect that somehow a driver or something in the registery got corrupted. Now if you can only fix on my desktop why I can never upgrade to SP1 for Win 7 64 bit after trying everything posted you'll win the global award for problem solving. Open a question here?
0
 
Darr247Commented:
Yes... there are at least a half-dozen things to try on that. I had to put my MBR back to stock to get it to install (I had installed linux on a second partition and SP1 wouldn't install with grub's MBR present).
0
 
Frank FreeseAuthor Commented:
Ok - look you a question, and thanks. I never took offensive to any of your comments or suggestions. Just grateful for the help
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 15
  • 10
Tackle projects and never again get stuck behind a technical roadblock.
Join Now