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windows 7 firewall error

Posted on 2013-01-12
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Last Modified: 2013-02-03
windows firewall disabled

may be because norton antivirus

attached is the error message when I try to enable firewall

can not enable firewall
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Question by:rgb192
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Expert Comment

by:Rob Miners
ID: 38771179
Check this link

Error 0x80070424 ocurs when you use Windows Update, Microsoft Update, or Windows Firewall

http://support.microsoft.com/kb/968002#method6
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Author Comment

by:rgb192
ID: 38772016
i ran the 3 microsoft fixit

and still same firewall error
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Expert Comment

by:Rob Miners
ID: 38773251
Click the Start button.
In the Start Search box, type in cmd
Right click on the Command Prompt in the search results and select Run as Administrator.
Click OK or Yes to the UAC prompt.


Use the following netsh command to turn the Firewall off:

netsh advfirewall set allprofiles state off

Use the following netsh command to turn the Firewall back on:

netsh advfirewall set allprofiles state on

Use the following netsh command to reset it back to its default settings:
 
netsh advfirewall reset
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Author Comment

by:rgb192
ID: 38776939
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>netsh advfirewall set allprofiles state off

An error occurred while attempting to contact the  Windows Firewall service. Mak
e sure that the service is running and try your request again.


C:\Windows\system32>netsh advfirewall set allprofiles state on

An error occurred while attempting to contact the  Windows Firewall service. Mak
e sure that the service is running and try your request again.


C:\Windows\system32>netsh advfirewall reset

An error occurred while attempting to contact the  Windows Firewall service. Mak
e sure that the service is running and try your request again.

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Expert Comment

by:Rob Miners
ID: 38776986
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Author Comment

by:rgb192
ID: 38820740
norton is controlling firewall
what should I do
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Accepted Solution

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Rob Miners earned 500 total points
ID: 38821018
Either let Norton Manage your Firewall or remove Norton and use Windows Firewall. I would leave well enough alone if it's working OK.
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Author Closing Comment

by:rgb192
ID: 38849361
so norton or windows, but not both

I have troubleshooted many options

so this is the correct answer for me

thanks
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Expert Comment

by:Rob Miners
ID: 38849439
Your welcome :)
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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