[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Bitlocker key lost

Posted on 2013-01-13
4
Medium Priority
?
627 Views
Last Modified: 2016-11-23
Dear All,
one of our users has laptop dell latitude E6410 installed with Win 7 32 bit when he tried to open the laptop, the OS asked for the bitlocker key...i used to get this issue and  i retrieve it from the Active Directory.

When i tried to retrieve the key for this computer name i found nothing, i looked on the computer properties in the AD and nothing listed in the Bitlocker tab.

Now the laptop is locked and i dont know what can i do !!
The TPM is activated and nothing wrong.

Kindly advice as i need to retrieve that data.
0
Comment
Question by:mostabdo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 27

Expert Comment

by:MacroShadow
ID: 38771743
0
 

Author Comment

by:mostabdo
ID: 38771802
Is it a script to retrieve the key...i have a script already  which is working fine but the problem now is the key not saved in AD.
0
 
LVL 27

Assisted Solution

by:MacroShadow
MacroShadow earned 1000 total points
ID: 38771808
Then unfortunately you are out of luck.
0
 
LVL 4

Accepted Solution

by:
Smighty earned 1000 total points
ID: 38772008
If you set up the Group Policy Settings for Bitlocker properly, the key is stored in AD.
You have to have proper rights to view the BitLocker keys. Domain Admins should always be able to view the settings (we've granted this right to our Support Staff (via RBAC) as well). Please check the users machine entry in AD using a domain Admin account.

If the User has encrypted their device without the GPO in place, they might have stored it on an USB stick - its a text file with the recovery key in it.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A hard and fast method for reducing Active Directory Administrators members.
A bad practice commonly found during an account life cycle is to set its password to an initial, insecure password. The Password Reset Tool was developed to make the password reset process easier and more secure.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question