Solved

Bitlocker key lost

Posted on 2013-01-13
4
594 Views
Last Modified: 2016-11-23
Dear All,
one of our users has laptop dell latitude E6410 installed with Win 7 32 bit when he tried to open the laptop, the OS asked for the bitlocker key...i used to get this issue and  i retrieve it from the Active Directory.

When i tried to retrieve the key for this computer name i found nothing, i looked on the computer properties in the AD and nothing listed in the Bitlocker tab.

Now the laptop is locked and i dont know what can i do !!
The TPM is activated and nothing wrong.

Kindly advice as i need to retrieve that data.
0
Comment
Question by:mostabdo
  • 2
4 Comments
 
LVL 27

Expert Comment

by:MacroShadow
ID: 38771743
0
 

Author Comment

by:mostabdo
ID: 38771802
Is it a script to retrieve the key...i have a script already  which is working fine but the problem now is the key not saved in AD.
0
 
LVL 27

Assisted Solution

by:MacroShadow
MacroShadow earned 250 total points
ID: 38771808
Then unfortunately you are out of luck.
0
 
LVL 4

Accepted Solution

by:
Smighty earned 250 total points
ID: 38772008
If you set up the Group Policy Settings for Bitlocker properly, the key is stored in AD.
You have to have proper rights to view the BitLocker keys. Domain Admins should always be able to view the settings (we've granted this right to our Support Staff (via RBAC) as well). Please check the users machine entry in AD using a domain Admin account.

If the User has encrypted their device without the GPO in place, they might have stored it on an USB stick - its a text file with the recovery key in it.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Audio and image stuttering issue 24 96
Domain Administrator locked out "Again" 7 54
Dell PowerConnect 2824 w/ two DHCP 6 24
Network adapter disconnected 4 19
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

838 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question