one of our users has laptop dell latitude E6410 installed with Win 7 32 bit when he tried to open the laptop, the OS asked for the bitlocker key...i used to get this issue and i retrieve it from the Active Directory.
When i tried to retrieve the key for this computer name i found nothing, i looked on the computer properties in the AD and nothing listed in the Bitlocker tab.
Now the laptop is locked and i dont know what can i do !!
The TPM is activated and nothing wrong.
Kindly advice as i need to retrieve that data.