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Bitlocker key lost

Posted on 2013-01-13
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Last Modified: 2016-11-23
Dear All,
one of our users has laptop dell latitude E6410 installed with Win 7 32 bit when he tried to open the laptop, the OS asked for the bitlocker key...i used to get this issue and  i retrieve it from the Active Directory.

When i tried to retrieve the key for this computer name i found nothing, i looked on the computer properties in the AD and nothing listed in the Bitlocker tab.

Now the laptop is locked and i dont know what can i do !!
The TPM is activated and nothing wrong.

Kindly advice as i need to retrieve that data.
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Question by:mostabdo
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4 Comments
 
LVL 27

Expert Comment

by:MacroShadow
ID: 38771743
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Author Comment

by:mostabdo
ID: 38771802
Is it a script to retrieve the key...i have a script already  which is working fine but the problem now is the key not saved in AD.
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LVL 27

Assisted Solution

by:MacroShadow
MacroShadow earned 1000 total points
ID: 38771808
Then unfortunately you are out of luck.
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LVL 4

Accepted Solution

by:
Smighty earned 1000 total points
ID: 38772008
If you set up the Group Policy Settings for Bitlocker properly, the key is stored in AD.
You have to have proper rights to view the BitLocker keys. Domain Admins should always be able to view the settings (we've granted this right to our Support Staff (via RBAC) as well). Please check the users machine entry in AD using a domain Admin account.

If the User has encrypted their device without the GPO in place, they might have stored it on an USB stick - its a text file with the recovery key in it.
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