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Server is not able to connect via RDP

Posted on 2013-01-13
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Last Modified: 2013-01-16
Hi ,

I am facing to connect one the Server through RDP, able to connect Services or Event viwer throgh remote machine but not Server manager.

Is there any way or thing we can check & do the troubleshooting remorely.

Note : There is no person at onsite now , I have to do from remote option only.

Please suggest.
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Question by:padas6
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Author Comment

by:padas6
ID: 38771868
After providing user name & password , attached error is coming.
rdp-error.png
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LVL 27

Expert Comment

by:Jason Watkins
ID: 38771873
SO, you do get a prompt to enter a username and password? This, at least, tells me you can reach the server. Could a firewall be blocking port 3389, between the two of you?
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Author Comment

by:padas6
ID: 38771879
No , because I am getting RDP console & put the user name & password...today before itself it was working , not sure suddenly what happend.

I am trying the server with same subnet, so don't think so any firewall can come into picture.
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LVL 27

Expert Comment

by:Jason Watkins
ID: 38771888
Can you restart the machine with Powershell?

http://mcpmag.com/articles/2012/04/10/how-to-restart-computers-remotely-via-powershell.aspx

Maybe the reboot will wake the server up.
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Author Comment

by:padas6
ID: 38771890
before that please check below,

below error is displaying in application log, Windows firewall has been stoped by me now, but no hope.

Faulting application name: svchost.exe_TermService, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: rdpcorekmts.dll, version: 6.1.7600.16952, time stamp: 0x4f1f9e66
Exception code: 0xc0000005
Fault offset: 0x000000000000a793
Faulting process id: 0xfa8
Faulting application start time: 0x01cdefc90cdc0db0
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\system32\rdpcorekmts.dll
Report Id: dce28aaa-5bbe-11e2-94c2-000c2904f947
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Accepted Solution

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Jason Watkins earned 500 total points
ID: 38771895
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Author Comment

by:padas6
ID: 38771920
we will check the issue & update to you.
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Author Closing Comment

by:padas6
ID: 38785937
This is common error for Windows 2008.
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