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Sync Exchange 2003 Calendar to Galaxy Note 2

Posted on 2013-01-13
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1,186 Views
Last Modified: 2013-06-11
I am having issues syncing my exchange 2003 calendar to my note 2. No matter what I try I cant get it to sync. I have added and deleted the account several times, as well as rebooting the phone between each install. I have also gone into appanagement and deleted all the calendar and calendar storage information on the phone. Has anyone else had trouble getting exchange to sync on the galaxy note 2?
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Question by:new435
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11 Comments
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 38774212
Have you added the same account to other device (if you have any) happily?

If you have, then you might want to consider something like Touchdown as an alternative.

If you can't, then please visit https://testexchangeconnectivity.com and run the Exchange Activesync test (specify manual server settings) and post the results.

Thanks

Alan
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Author Comment

by:new435
ID: 38775084
Attached are the test results.

I used to have an iPhone4 and it worked flawlessly. In addition, the exchange mail portion on my Note 2 works well. I have a feeling it has something to do with my calendar, not the account itself.
ExchangeTest.JPG
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 38775104
"I used to have an iPhone4 and it worked flawlessly" - and that is why I won't touch an Android anything!

Okay - so the test works happily, which says it is either a problem with the phone or the settings you are putting into the phone.

You do however have some allowed authentication methods configured on the microsoft-server-activesync virtual directory which shouldn't be enabled.

Please check my article for the correct settings:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Make the changes, run iisreset and then re-run the test.  You should see green ticks all the way.  if you do - retry the phone and worst case, factory reset it (if you won't lose too much info / configuration settings).

If that fails, can you upgrade the OS on it?  What version is it currently running?
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Author Comment

by:new435
ID: 38775407
Currently running Jelly Bean, 4.1.1. I am going to try to set up the activesync on my Galaxy 7 tab, but that is running ICS 4.0. Currently the calendar is not an immediate issue for myself so it's not really worth the effort of factory resetting the phone. Another user in the company has a droid running 4.1.1 and the calendar works fine.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38775809
Check all your iis settings using my article and see if anything is vastly adrift.

Would be interested to see if your Galaxy Tab works.

Alan
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Author Comment

by:new435
ID: 38776914
A couple of things seem to be amiss in my server, with regards to what your article states. I will have to discuss this with the guy who set up our exchange server and try to figure out if making the changes will cause any trouble, although I suspect it won't.

edit: The thing that bugs me is the guy who set everything up, has a 4.1.1 JB android and everything works...
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 38777273
What are the differences?

Try the Galaxy Tab and report back please.

I have seen many an instance where incorrect settings causes some devices to work and others to fail, so it could be a server configuration issue.

It could also be inherited permissions (as per my other article - ignore the version of Exchange mentioned):

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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Author Comment

by:new435
ID: 38779656
Thanks, for the comments. I haven't been able to discuss the server config yet, but my Galaxy Tab running ICS worked fine.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38780359
Okay - so it sounds like a device issue.

Do you have the mobileadmin tools installed?

If you do, can you delete the device / pairing and try setting it up again please.

If not, please install it and remove the pairing / set it up again and test.
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Author Comment

by:new435
ID: 38790239
It seems to be working now. It only started working AFTER I also synced my tablet. I have since unsynced my tablet and tried creating and deleting entries and it still works. Weird... Anyway, thanks for all the help guys!
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Author Closing Comment

by:new435
ID: 38790246
Didn't resolve issue but, none-the-less, you were the only person to respond multiple times with good responses. Your article on Exchange settings is awesome!
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